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Review Time
Just before Christmas, I encountered an issue with an order I received. I contacted the 24/7 online customer service and had the pleasure of being assisted by Sara A. I must say, the experience was outstanding. Sara A. was incredibly kind, courteous, and highly professional.She quickly understood the problem and promptly resolved it. Her efficiency and dedication left me thoroughly impressed and completely satisfied.This level of customer care is rare and deserves recognition. The customer service team is undoubtedly one of this site's strengths, and it gives me even more confidence to shop here again.I highly recommend this service and extend my sincere thanks to Sara A. for her impeccable support. Truly a top-notch customer experience! ??
Good afternoon! Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Excellent customer services Staff helpful attentive and quick to resolve enquiry. Professional organisation with best fragrances on the market.
Good evening Ibrahim,Thank you for taking your time to write us this review. We are over the moon to hear that you had such a positive customer experience and that our team were able to efficiently answer your query. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening.Warm Regards, Penhaligon's Consumer Services
Excellent service from Laila Y at penhaligons customer service, corrected my ordering mistake smoothly, very helpful and polite. would highly recommend penhaligons based on my experience
Good evening, Thank you for taking the time to leave us this review. We are thrilled to hear that you had such a positive customer experience with Laila, we happy to hear how helpful and polite she was. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.Wishing you a lovely weekend on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Ive never had any issues when placing an online order or when Ive gone into my Edinburgh store. I recently tried to place an order which did not work despite clearing my cache and retrying on 2 separate devices. KANVAL, A.. Thank you for resolving and highlighting that postcodes without a space are no longer recognised. Swift resolution with excellent communications. Thanks again
Good evening Alison, Thank you for taking your time to write us this review. We are sorry to hear that you had some issues ordering from our website recently but we are thrilled to hear that you had such a positive customer experience with Kanval and they were able to resolve your issue. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Responsive customer service allowed me to change the delivery address to send a gift.
Good evening Amanda, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with our Consumer Services. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I had the pleasure of interacting with Isra at the Penthaligons store in Bicester, and I must say, the experience was outstanding. From the moment I reached out, Iqra was professional, courteous, and went above and beyond to address my concerns. She listened attentively, provided clear and thorough explanations, and made sure all my issues were resolved promptly. Her positive attitude and willingness to help truly made a difference. It's rare to come across someone who not only understands the importance of customer satisfaction but also delivers it with such grace and efficiency. I’m genuinely impressed and grateful for Iqra's exceptional service!I was there with my 2 children looking for belated gifts and Isra was so attentive to my needs.Thank you so much! It’s rare to come across such great customer especially when you’re a mum out with young children.
Good morning Nasrin,Thank you for taking your time to write us this review. We are delighted to hear of your recent experience at our Bicester store. We strive to provide an outstanding customer service in all aspects and we are happy to hear that Isra made it an incredible shopping experience with us. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
Friendly & speedy response from Shannon to my query. Great brand with excellent service.
Good evening Lesley,Thank you for taking your time to write us this review. We are over the moon to hear that Shannon was friendly and efficient and that you had such a great customer experience with her. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Received a damaged item and I connected with Dean Q of Penhaligon who handled the situation promptly. He not only solved the problem, but was charming and made a negative experience a positive one.
Good evening Deanna, Thank you for taking the time to write us this review.We are sorry to hear that you had cause to contact us regarding your recent order, but we are thrilled that Dean has turned the experience into a positive one by resolving your query. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I completed an order, but then wanted another item too. Easy and very efficient refund done by Sophie. Thank you very much, I have now completed my follow up order
Good evening Alex, Thank you for taking your time to write us this review. We are delighted to hear that Sophia was helpful, efficient and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Chloe from customer services was very helpful after I forgot to add the gift packaging option to my order. She went out of her way to sort out the issue for me. Thank you Chloe. Would definitely order from this company again.
Good afternoon, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Chloe and that she was able to help you with your query. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
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