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Review Time
I had some questions about returning a Product and I got very good help by Tabetha B. It was one of the best Supports I have received by a Brand.
Good evening Thank you for taking your time to write us this review. We are delighted to hear that Tabetha was helpful and supportive and managed to answer your questions to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Purchased the mini collection at Gatwick Airport in October and the favourite bottle was faulty I then contacted Customer Service via emails and they were very helpfulWith keeping me updated with the process Thank you to Leah I got a new product in the post today
Good morning Dorothy, Thank you for taking your time to write us this review. We are sorry to hear that your had cause to contact us but we are thrilled to hear that you had such a positive customer experience with Leah and that you receive the replacement for your faulty product. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
During several store visits i got snubbed, which wasn't a big deal, customer service differs from store to store and you simply get over it, but recently i lost any admiration/trust i had for the brand. I have an atomiser which has a faulty compartment that slides out and doesn't click in place. I've purchased multiple atomisers in the past as small elevated presents and always recommend them if anyone asks for gift ideas! I thought it would be a simple process of just swapping it out for a new one, but i got told i need proof of purchase, which is understandable if you're trying to get a refund, but not when you've sold a faulty product... It's clearly a penhaligons atomiser...It feels like the brand has no accountability when it comes to the quality of the product the second you've tapped your card. I simply feel scammed and I've never experienced such neglect and draining interactions from any other brands. I honestly got better treatment at drugstores ??
Good evening GG, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We have reached out to you privately in order to gather more information so that we can assist you further. We look forward to hearing from you and wish you a lovely rest of your evening on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
I've always loved the Penhaligon's 'experience' when purchasing the products online. It just makes you feel special. Recently, I had to get in touch with customer support with a question regarding my order, and I was very fortunate Emilie K was the person who helped me. Emilie K was incredible, a true ambassador for the brand and Penhaligon's are very lucky to to have Emilie K on their team. Emilie K went above and beyond, and only added to my positive experiences. Thank you Emilie K. Thank you!
Good evening Matthew, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with our brand and with Emilie. We truly appreciate your wonderful review, and we will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Had a great customer support experience with great help from Emilie K resolving a parcel issue.
Good afternoon Jonathan,Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are happy to hear that Emilie was helpful and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Sara A. was super helpful and kind while helping me resolve my issue. I really enjoyed my experience and look forward to ordering again in the future!
Good afternoon Quin, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Ella L provided excellent and extremely efficient communication in answering a query for me. Thank you Ella and Penhaligons :-)
Good morning Ange,Thank you for taking your time to write us this review. It is fantastic to hear that Ella was excellent and extremely efficient with her communication! We will be sure to pass this lovely feedback onto the team.We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day!Warm Regards, Penhaligon's Consumer Services
i had a few queries in which Sophia z helped with. She was very helpful and helped answered all queries efficiently. Penhaligon's is a top brand with long lasting smell too so i would highly recommend purchasing fragrances from there.
Good afternoon, Ross, Thank you for taking your time to write us this review. We are over the moon to hear of your recent experience with Sophia, and that she was helpful and efficient in answering all your questions to your satisfaction. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Excellent support by Shannon C who helped me in a very quick and efficient way! Thanks very much!
Good morning Kajsa, Thank you for taking your time to write us this review. We are very happy to hear that you had such a positive customer experience with Shannon and that she managed to resolve your query quickly and efficiently. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I was supported by service rep Leah B. She was so detailed and helpful to the end. Initially I was worried I wouldn’t get the outcome I wanted but I was left more than satisfied
Good afternoon, Kyra, Thank you for taking the time to write us this review. We are thrilled to hear that Leah B remained helpful and left you feeling satisfied. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in the future.Warm Regards, Penhaligon's Consumer Services
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