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Review Time
I ordered here for the first time and was truly impressed. The order was processed quickly and arrived within just a few days. Unfortunately, I had a small issue with one of the samples — it was empty. I contacted customer service about the problem, and shortly after, I received an email from Laila Y. She was very helpful and incredibly friendly and professional :) She made sure that a replacement sample was sent to me. Many thanks at this point for the quick assistance! I will definitely order from here again in the future!Update:Not even a week later and I’ve already received my replacement sample! Thanks again for the quick and straightforward support!
Good afternoon, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had with your recent order. However, we are thrilled to hear that you had such a positive customer experience with the lovely Laila. We hope you will find a new favourite in the samples you'll receive. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.Wishing you a lovely afternoon on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Customer service was unbelievable , from my first communication to the result in my enquiry Penhaligons Shannon listened and personally treated myself as an important customer.My enquiry was resolved in under a week big thank you.
Good morning Teresa,Thank you for taking your time to write us this review. We are absolutely thrilled to hear how happy you are after your interaction with Shannon! We will make sure to share this lovely feedback with the team!We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.On behalf of Penhaligon's, we wish you a lovely weekend ahead! Warm Regards, Penhaligon's Consumer Services
I had a query about pentaligans and Chloe from customer service was fantastic, really polite and professional, thank you Chloe
Good afternoon Debbie, Thank you for taking your time to write us this review. We are so happy to hear that you had such a positive customer experience with Chloe. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely rest of your day. Warm Regards, Penhaligon's Consumer Services
Sara A. is just awesome! will be visiting your store in Australia since you don’t ship to Philippines yet. ??
Good afternoon Daneen Thank you for taking your time to write us this review. We are delighted to hear that you had such a positive customer experience with Sara A, and look forward to you shopping with us in the future. We will be sure to pass this lovely feedback onto the team! Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I made my purchase from Buenos Aires with Ella's help. It was a wonderful experience meeting someone so kind.Thank you so much for your kind attention.
Good afternoon Analia, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Ella. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
So prompt with email replies .. very friendly and professional
Good morning Lynne, Thank you for taking the time to write us this review. We are thrilled to hear that you had such a positive customer experience. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
The customer service online is amazing they respond so quickly and are very reassuring when it comes to queries. They are very prompt in dealing with any issues sometimes a slight delay but if you send a follow-up they get back to you right away with an update. Not to mention I've been their perfume customer for years and can't fault their Helfati or Cairo and few others but these are my go to.
Good afternoon, Thank you for taking your time to write us this review. We are over the moon to hear of your great customer experience with our Consumer Services and we loved hearing that you have been a customer with us for so long! We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely rest of your day. Warm Regards, Penhaligon's Consumer Services
I spoke to the lovely Tabetha about a perfume that my mother wore years ago that is possibly making a comeback. Tabetha was more than helpful and promised to refer the question to her team and email me within the week. She actually responded after two hours with a very positive answer so I was over the moon. She was friendly, professional and polite- everything that you would expect from Penhaligon’s. Thanks so much!
Good evening Laura,Thank you for taking your time to write us this review. We are delighted to hear that Tabetha was helpful, professional and managed to get a quick response to you about your special fragrance making a return to our stores. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Having used a fragrance in the past (bought from the Jermyn St and Covent Garden shops) I ordered online. The first bottle was not right - nothing like the fragrance I had before. When I contacted Penhaligon's, they said I had waited too long after delivery (even though I hadn't opened it) and they refused to replace it.Gave it a try a year or so later and the same problem - a very expensive 100ml EDT that smelt 'wrong' and had no staying power. As I opened it immediately after receiving it, they did exchange it - although a lot of effort required by me - photos, bar codes, order numbers, batch codes etc. even though they had sent the online order to me, so had all that info. It took a month and I got a replacement, which was still not right - so I asked to return it and be refunded. To be fair, this was dealt with much quicker and I was emailed yesterday to say my refund had been processed, so the funds should be back on my card soon, I hope.The one star is because they refused to replace the first faulty product, the amount of time and effort required by me to get a replacement for a second faulty EDT and - slightly more sinister - I left a one star review on the product, because I have had three faulty bottles, on the Penhaligon's web site a few days ago and it has not appeared. Only 5* reviews on there - all quite old and 60% of them posted by Penhaligon's staff.
Good evening Elizabeth, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had with one of our fragrances, We have looked into this for you and can see that this case has been concluded with a full refund. Please be assured that your feedback is appreciated and will be used as part of our ongoing effort to improve our products, service, and processes. Please don't hesitate to reach out to us in the future, we are always happy to be of assistance. Wishing you a lovely weekend on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Absolutely fantastic service by Sophia Z helping me to choose a new fragrance. I’m excited to get the samples now to try :-)
Good afternoon, Lorraine, Thank you for taking the time to write us this review. We are thrilled to hear that Sophia Z was able to help you pick a new fragrance. Be sure that we will pass on your lovely feedback ! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
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