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Review Time
Superb customer service from dean. Quick & clear in responses to my questions & resolved my query in no time ????
Good afternoon Andy, Thank you for taking your time to write us this review. We are delighted to hear that Dean was quick and clear with his responses to you while resolving your query and provided a superb customer service. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Placed an online order (Christmas gifts) which arrived in a disappointing state. On receipt, the items looked like they’d been thrown in the delivery box. They’d been “wrapped” in thin paper which looked like it had been used before. No care with the presentation at all. Customer service said this was acceptable as I hadn’t paid extra for gift wrap. If you’re spending ? ? on a luxury brand, keep in mind that you need to spend extra to receive something presentable.
Good customer, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. Could you kindly send us an email with your details and to let us know that the review is yours please? In order to gather more information so that we can assist you further. We look forward to hearing from you and wish you a lovely day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
The young lady that served me today in Gunwharf Quay, went above and beyond . I only bought a 10ml Helfeti but she wrapped it beautifully , even gave me a small scarf sprayed on it to put in my bag ( it smelt of my son and i haven’t seen him for a while ). She made my day , lovely , lovely lady . Thank you so much
Good evening Julie, Thank you for taking your time to write us this review. We are over the moon to hear that you had such a positive customer experience at our Gunwharf Quays store. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Sophia Z made my experience stress free with her prompt responses and reassurance. Our products are wonderful and the aftercare is amazing.
Good evening Miss Collins. Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sophia. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Had an issue with one of my products and so after speaking with Marjana D she advised I send in my current product and they would replace it. It took a while of back and forths but between sending my parcel and receiving a replacement was a week or so. Super speedy and great outcome. Thanks!
Good Evening Zaynab,Thank you for taking your time to write us this wonderful review. We are thrilled to hear that Marjana D. was extremely efficient in dealing with your query. We will be sure to pass this lovely feedback onto the team.We look forward to welcoming you back to shop with us again soon and we remain at your full disposal should you need further assistance.On behalf of Penhaligon's, we wish you a lovely evening!Warm Regards, Penhaligon's Consumer Services
Visited the Westfield White City this week, I was served by Katerina - she was polite, efficient and so knowledgeable about all the products. My purchase was beautifully packaged and the free samples were a lovely touch. I'm glad I made the trip to the store rather than buying online, thank you.
Good afternoon Chris,Thank you for taking your time to write us this review. We are delighted to hear of your recent experience at our store in Westfield White City. We are thrilled to hear that you left the store happy with your experience with us and especially with Katerina. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
I had issues with an order which required multiple and itricate emails communications to resolve with the tech team. My customer care journey started in January 2025 and Leah B was absolutely impeccable in communicating with me, keeping me updated without dropping it through lack of care and ultimately providing a solution because my order had a time limited window in which the tech team could not guarantee her a timelime. Leah B's customer care and attentiveness is the benchmark for all online retailers to aspire to and take note. Brilliant Brilliant Brilliant!
Good morning,Thank you for taking your time to write us this wonderful review. We are sorry to hear that you had cause to contact us over a recent order. However, we are delighted to hear that Leah was helpful in resolving your query and kept you updated. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely week ahead. Warm Regards, Penhaligon's Consumer Services
Sara A. was so kind and helpful when I asked her about fragrance advice! She gave me some good ideas to try and even a discount code! It was a great experience, as it always is with Penhaligon's.
Good evening Elizabeth, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Justine was great. Understood exactly what I wanted and explained very clearly my options.Obviously Pengaligon’s have an excellent customer service ethos.
Good evening Elaine, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Justine. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
The staff were so welcoming, knowledgeable and nothing was rushed. It was a pleasure to be in your Glasgow branch and meeting Michelle and Anthony. Looking forward to going back and feeling so special. Gorgeous perfumes and Excellent Customer Service.
Good morning, Jacqueline, Our main objective is to provide a store experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we would like to thank you for taking the time to tell us about your satisfaction with Michelle and Anthony. Your compliments reinforce us in our daily effort to offer the best to our customers.On behalf of Penhaligon's, we wish you a lovely day.Penhaligon's Consumer Service
