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Review Time
Fantastic company with fantastic products and customer service. Thankyou to Leah B for helping me out.
Good morning, Thank you for taking your time to write us this review. We are over the moon to hear of your recent experience with Leah, and that you love our products as well. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Marjana D. Dealt with my query very quickly and gave me all of the information I required. Very pleasant chat, thank you.
Good evening Paul, Thank you for taking your time to write us this review. We are over the moon to hear of your recent experience with Marjana, and that she was helpful, professional and answered all your questions to your satisfaction. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I had a wonderful experience speaking with Esra over the phone. She was incredibly patient, positive, and attentive throughout the call. Her knowledge and enthusiasm made the process so smooth and enjoyable. Excellent customer service- thank you, Esra!
Good afternoon Lucy, Thank you for taking your time to write us this review. We are overjoyed to hear that you had such a positive customer experience with Esra over the phone. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I’ve been a devoted customer of Penhaligon’s for many years, and my family’s love for the brand stretches back even further. It’s rare these days to find a heritage brand that not only maintains its charm and quality but continues to elevate the customer experience year after year.From the beautifully crafted fragrances to the elegant packaging and thoughtful in-store service, Penhaligon’s consistently delivers. Every visit feels like a step into a world of luxury and tradition—with a touch of modern flair. The staff are always welcoming, knowledgeable, and never pushy, which makes for a genuinely enjoyable experience.Most recently, I had the pleasure of being assisted by Shaheda at the Canary Wharf boutique. She made choosing a scent—usually a long process for me—quick, effortless, and genuinely delightful. Her understanding of the collection and intuitive approach helped me find the perfect gift in no time. It was one of the best customer service experiences I’ve had in years.Penhaligon’s isn’t just a fragrance house—it’s an experience, one that has earned my continued loyalty. I wouldn’t hesitate to recommend it to anyone looking for something truly special.
Good evening Taylor, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Shaheda at our Canary Wharf store and that she managed to help you find the perfect gift. We truly appreciate your wonderful comments about your experiences with our brand, and we will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I am a repeat customer as my husband adores Penhaligon's products but I have received particularly excellent customer service with my current order from Tabetha B! Timely, friendly and extremely helpful, just what you would expect from this company. She has done you proud. Thank you Tabetha x
Good afternoon Lisa, Thank you for taking your time to write us this review. We are delighted to hear that Tabetha provided you with excellent customer service. We hope you husband is happy with the order. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back once again to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely weekend. Warm Regards, Penhaligon's Consumer Services
Last week I emailed to ask my parcel which I bought a month ago but don’t receive, Dean help me track this parcel and resolve this issue friendly and instantly. Thank Dean:)
Good evening Yuyuan,Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are over the moon to hear that Dean was helpful and managed to turn things around to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Bluewater terrible do not answer phone and when you drive 50 miles as they do not answer phone they will not fill an atomiser with choice in as they are running low and need to save it find another brand, Molton Brown were much more helpful
Good morning Don,Thank you for taking your time to write us this review. We are so sorry to hear about your experience in our Bluewater store recently. We have shared your feedback with the store manager. We would be more than happy to discuss your experience further with you, if you would be so kind to send us an email at [email protected]. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I bought a bottle of perfume toy as a memory gift the lady Jo who assisted me was fabulous she was kindness itself, super knowledgeable about the various perfumes, I had it engraved and everything was double checked to ensure it was perfect
Good evening Claire, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Jo at our Liverpool store. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Yes Chloe has been brilliant - responsive and kind Thank you for a quality service for a quality product
Good evening Sarah, Thank you for taking your time to write us this review. It is so lovely to hear that Chloe was brillant, responsive, kind and that you are satisfied with your experience and your products. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I recently had the pleasure of interacting with Marjana D. from Penhaligon’s customer service team, and I must say the experience was exceptional. Marjana was incredibly professional, attentive, and resolved my issue promptly. She went above and beyond to ensure I was satisfied and made the process seamless.Penhaligon’s not only offers exquisite fragrances but also demonstrates a top-notch commitment to customer care. I genuinely appreciate the effort and would not hesitate to recommend their services. Thank you for making this such a pleasant experience!
Good afternoon Liang, Thank you for taking your time to write us this review. We are delighted to hear that you had such a positive customer experience with Marjana. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
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