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Last week I emailed to ask my parcel which I bought a month ago but don’t receive, Dean help me track this parcel and resolve this issue friendly and instantly. Thank Dean:)
Good evening Yuyuan,Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are over the moon to hear that Dean was helpful and managed to turn things around to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services