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Review Time
Kanval A Thank you so much for your speedy response and your were very helpful Sue
Good evening Sue, Thank you for taking your time to write us this review. We are delighted to hear that Kanval was speedy with her responses, helpful, and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Great service, helpful and Polite.Thank you Dean.
Good afternoon,Thank you for taking your time to write us this review. We are delighted to hear that you had an excellent customer experience from Dean. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
For my location i couldn't recive samples but the client support agent Sara A was very nice and kind
Good evening Gacha, Thank you for taking your time to write us this review. We are so happy to hear that you had such a positive customer experience with Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I made an online purchase from Penhaligon's that went slightly awry owing to my own error. Dean from Customer Services was extremely efficient at sorting out my confusion and getting some clarity for me regarding the status of my online order. Everything was resolved to my satisfaction and I could not be happier with the service I received. A very professional company with equally professional staff! Thank you!
Good evening Darren, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Dean and that he was able to resolve the issues with your order to your satisfaction. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Absolutely AMAZING customer support. Sophia Z was very helpful and very informative. Many thanks
Good morning Zuned,Thank you for taking your time to write us this review. We are delighted to hear of your recent experience with Sophia Z, and that she was helpful and efficient in dealing with your query. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
I received my items not long after ordering. Unfortunately the Halfeti Handwash had leaked everywhere. All over the other products and leaving about a third in the bottle if that. I WhatsApp’d their customer services immediately. Was greeted an agent called Dean. He asked for pictures and details etc. the matter was handled professionally and efficiently. I now have just received an email to say that all items are being replaced. Now that I say is above and beyond and definitely the WOW factor in Customer Services. Well done Penhaligans and Dean! ??
Good evening Vanessa, Thank you for taking your time to write us this review. We are terribly to hear that your had cause to contact us but we are over the moon to hear that you had such a positive customer experience with Dean! We are very glad that your order will be replaced as well and hope you will love your new products. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely weekend! Warm Regards, Penhaligon's Consumer Services
First of all - I LOVE this company's products and currently own 10 different perfumes. This doesn't include those I have gifted or bottles I have gone through over the years. So this is NOT a product complaint. But recently I ordered a small bottle of perfume and hand cream to be sent to my daughter in Brooklyn, NY for Valentine's Day. I was so excited that it was getting there a day before. When she received the "package" she thought it was a joke that I sent her a box of cable wires. I contacted the company and sent NUMEROUS photos of the box and content as well as labels. At one point the conversation basically sounded like they were accusing her of scamming them. Then after numerous emails back and forth it was a question of did this happen through UPS? I was asked to open a claim. They said they would also on their part. I was told by the person I contacted at UPS that no claim was filed by them and the sender needs to make the claim. I was told by the company it would take up to 8 working days for them to make a decision! So fed up by this point I just let my credit card company handle it. I am so disappointed in the disservice of this company and although I will remain true to this brand that I love, I will have to purchase from Bloomingdale's or Saks or wait until I visit the UK again as I will never order directly from this company or their website. But then maybe it's time to find a new brand? Such poor customer service. For $150 something dollars your customer service deflated my faith in a company that I loved. Do better.
Good evening Missy, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We have looked into this for you and can see that this is part of an ongoing investigation. We will be reaching out to you privately to assist you further. We look forward to speaking with you and wish you a lovely rest of your evening on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Sara A went above and beyond to assist me with an exchange. She was extremely friendly professional and helpful. Nothing was too much trouble. Excellent customer service delivered by Sara A, thank you!
Good afternoon Jane, Thank you for taking your time to write us this review. We are delighted to hear that Sara was helpful, professional and managed to assist you with your exchange. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely weekend. Warm Regards, Penhaligon's Consumer Services
Sara A is an absolute asset to your company. Very understanding and professional. She dealt with my problem straight away and I am now awaiting replacement. She was extremely understanding. Very many thanks.
Good evening Maryse,Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Sara A was helpful, professional and managed to turn things around to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Sara A efficiently facilitated the expedition of my missing items! Amazing!
Good morning Mahalia, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us but we are over the moon that Sara quickly turned things around for you. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
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