Review Time
Total manipulation - already explained that the 'chat' was dysfunctional, but putting in guff I eventually spoke to 'someone' who concluded that BG's 'low use tarriff for gas only' FAR exceeded our historic combined actual use of gas AND electric. Chat finally said there's nothing they could do. My email and address were provided - and then we get a letter estimating an EVEN BIGGER annual usage ... based on 'what other's around us use'!!! well, BG we ARE NOT OTHERS. The word ARROGANCE immediately springs to mind as they provide NO EMAIL ADDRESS to contact them, NO PHONE NUMBER to talk to them and the letter also has NO RETURN / CONTACT ADDRESS to actually write to them. Bigotry also rolls off my tongue as they proceed to patronise me by stating I contact them via an app or log into a social media - NEITHER of which do I use. WHO THE HELL ARE THESE PEOPLE?!?!?!? Lets find out - time for the Ombudsman. Shameful provider!!!! and their response is going to be???? - a scripted apology and a repeat of the dysfunctional instruction. Why would a business continue repeating actions that lead to so many complaints????
British Gas seems to have upped its game. I’ve always heard bad things about them but when they fitted our boiler they were spot on and we’ve just had an annual service and spot on again. Both times the engineers were super friendly and helpful too
Boiler service failed yesterday. Engineer booked an immediate follow up appointment for today. Spent most of the day dismantling the boiler and repairing it. Also checked every gas appliance for safety adding a piece of equipment to the water pump for added safety. Very professional and clear in everything he said and did. Very polite, asking permission before going upstairs etc.
They should have an option for ZERO STARS.. This Is a follow on Review from a few days ago. If you owe these cowboys money for your utilities they'd arrange for debt collectors to visit you. What happens if these muppets owe YOU money? I'll tell you what. They will use EVERY delaying tactics to avoid paying what Is legally and rightfully YOURS. I have rang these idiots multiple times ( I wouldn't be lying if I said close to a dozen times). Each time I have rang them I have had a different answer about what is happening regarding my refund. Wether it's the method they want to give me it or the time it will take. I have done research and PLEASE NOTE THAT THIS COMPANY HAS BEEN UNDER INVESTIGATION SINCE 2023. Enough is enough now it's time to involve OFGEM and the Energy Ombudsman. These cowboys have gotten away with treating customers like sh*t for long enough now. FAO Katherine I am not on any social media and like I said previously to the last person who saw my first review, The next website I will be visiting regarding this issue is the Energy Ombudsman. And to whoever reads this please notice that they have NOT denied being under investigation.
Making contact and arranging visits was excellent.Emergency gas check completed quickly by a very proficient gentleman.Repairs to boiler done 2 days later to excellent standard.Only point I would like to make is that, although I knew my contract had a ?60 excess I do feel that perhaps the way this sum is collected could be a little more flexible...maybe divided into two following bills?Not everyone has the extra ?60 at hand a day after an unexpected repair.
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