Review Time
We had up to date energy meters put in. Very efficient service by an excellent engineer. Although the meter readings go direct to British Gas, the monitor we have has instant electric usage reading but gas takes up to a month to get initiated but we don’t use much gas in Summer anyway. The monitor for the client is much easier to use than our old one. I highly recommend this device. You will feel you are doing your bit for the energy crisis.
If I could give minus points, I wouldAfter being accosted in my local High Street and told her I could reduce my bills considerably by British gas salesman I agreed to the switch over. British Gas completely messed up the crossover and I ended up paying my old company and British gas two months worth of bills. I’m a pensioner profoundly deaf with memory issues. British Gas has done nothing except send me a threatening solicitors letter The worst company ever
The gentleman that came today to undertake the service and repair for me was top notch. There was quite a lot of work to be done however he carried it out with a smile and offered explanations of what he was doing every step of the way.This was a great service and I was really glad I’d joined the Homecare package. Saved me a bolt load of cash and had the problem resolved in 48hrs.
I am with BG from last 46 years and have no complaints about the service they have provided. Today two very nice politely speaking engineers came and fixed the water pump to my boiler, tested for leakage and other safety checks then left. I must say that both engineers were very professional and knew their job and I am hoping they have fixed the on-going issue with hot water. I am very happy with the service and how they carried out the work. Well done both ***** for you both and thank you BG for arranging this, much appreciated.
Had an issue with my boiler, had no hot water. Engineer came out on this past Saturday and said it was the gasket and that it couldn't be fixed until Monday morning first thing when he would bring the new part. He switched everything off so we had no hot water or heating. He came Monday and fixed it. I got charged ?120. I thought the excess charge said ?60? That's what they told me they were going to charge me for the callout when I had originally called in to report a fault. I called the billing office. Was told "Well, when he did an annual service on the Monday he found that the fan pressure was low so he fixed that and that was another ?60". Eh? Annual Service? I never asked for that. I just had an annual service done 4 months ago from another company, why I would want that now? Without my agreement or knowledge. Should he not have told me he was going to do that and that this is going to cost another ?60 if he finds anything wrong? Should he not have sought my agreement instead of just doing it and leaving me to get the shock of seeing British Gas take ?120 out of my bank account? The South African call centre operator I spoke to had of course, NO EMPATHY, consistent with their horrible history. Every customer who complains is treated as a big pain in their side. The billing call centre lady told me I needed to be educated and she was more than happy to cancel my contract. Wow! I stopped her from canceling it because I'm not sure whether canceling it will actually cost me more? Sometimes there is a period after work has been completed where canceling the contract will incur more charges.
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