Review Time
1st boiler service, booking the appointment was simple and easy, plenty of dates to pick.Was emailed confirmation and received notification the day before and on the day sent engineer's name and arrival time.The engineer was very polite, clean and tidy.On completion I received my service report via email. Another really nice experience with British Gas.
They moved only my gas at the start of the year 2025 to a "new system" then said in two weeks my electric would do the same, well fast forward to the 25th June 2025 i get a letter saying its now moved as of the 23rd June and i can use my new electric account, so i check the website and find i have no electric account at all, same on the new pointless android app, old account now locked and says to use new account so cant use that either, so if i cant top up my electric then iv only got one option and thats to leave both gas and electric for another company which i will do on Monday 30th June if not resolved. Its too stressful and i already have depression and anxiety so they aint making it good atm.Live chat with them was stressful af and would even make a nun swear as they dont listen and treat you like an idiot and just give copy/paste answers after 8-10 mins of you saying something, phoned them after live chat and got told to wait extra day for the account to resolve itself, so i did, nothing happened (what a surprise) then i filed a complaint about all this.On 26th i get call from them, only to get put on hold for 20 mins with him randomly saying thanks for holding etc then he said he will call back tomorrow 27th June at 9amEdit - Decided to phone them at 10am as they didnt phone back, and oh boy, once i spoke to a person and simply only said "id like to talk to someone in charge please", they hung up on me!!!Edit 2 - phoned them again this time he listened but only told me to just wait and see if it gets sorted, i said i cant just sit and wait if i now have no electric account! and again they ignore the fact the letter they gave me saying from 23rd June i can go online and topup etc.
The engineer this morning was very efficient and thorough last year not, different engineer, had to pay ?50 for carbon detector which was supplied few years back free. BG could at least provide them free when they expire if people have service contracts. Plus last years engineer did not inform me it was affixed to boiler cover,
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