Review Time
I want to thank the engineer for their excellent work installed my EV charger. They were punctual, professional and highly skilled, completing the installation efficiently and safely. Their attention to detail was impressive ensuring everything was up to code and fully teated before finishing. They also took the time to clearly explain how the charger works and answered all my questions. Their friendly and approachable attitude made the whole process smooth and stress free. Im very satisfied with the quality of their work and would highly recommend their services
The engineer was very pleasant and explained everything he was going to do along the way and did full safety checks before he left, he was also only here for one hour and made a note of that's seeing that I had been quoted, and paid for, two hours work, which was very thoughtful of him.
What a joke of a company. I had the Homecare service and thought drains was included in what I was paying for.It wasn’t standard so I had to pay a penalty fee to add the extra for drains whilst an issue was known. To be honest, I was ok with this.The issue is that British Gas use a local company with a terrible reputation. And this company outsources work to another company who are useless too.Ok, so I work in an office and have no idea of what plumbing stuff is. The symptom was a sewage smell and living in the UK the ground outside is always wet as it always rains.During the first visit the plumber fitted a new seal to the toilet. Not being a plumber myself I was ok with this solution. The smell certainly reduced. But once the weather improved and outside became dry, the area by the back door (not far from where the toilet it) never dried up and the smell got worse as the weather got warmer.As mentioned, I work in an office so I don’t really know anything about plumbing. I called British Gas a second time. I assumed there was a blockage and maybe the water was escaping near the man hole???So a company came out, not Dyno, but a company Dyno outsourced the job to. He said the drain was ‘Miss Connected’ and we would continue to have issues. He cleared a blockage and went.I don’t know what ‘Miss Connected’ means and I don’t know what the solution is or if I have a leak or not? Outside the house now seems wetter than ever before.I can’t believe after 2 call outs I am left without things fixed.The British Gas call centre person blamed me saying I should have said it was a leak not a blockage when calling. How am I supposed to know the issue?!? All I know is that there is a smell.Also after 2 visits surely the call notes should detail the issue and also why hasn’t the issue actually been fixed??
Rang British Gas Home Care re our Plumbing & Drains cover regarding our toilet not flushing. Our query was taken, paid our ?60 excess and shortly after got a text to say Dynorod would call next day btw 8am-6pm the following day. Sadly due to unforeseen circumstances at Dynorod they weren’t able to attend. Engineer apologised & BGas rang and assured us an engineer would call next day. A delightful cheery engineer called Matt came & sorted the problem in no time. Very efficient and professional and happy to help.Great job. Thank you
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