Review Time
Javed was very polite, professional, thorough The service 18/6 required a follow up visit to replace a valve on the water system and whilst the part didn’t arrive in time for the return appointment (23/6) Javed handled the rebooking in a very considerate way and completed the job in good time on the 25/6
About 9 months ago, BG were offering a 12m fixed price contract for gas, below the variable price cap, prices were looking to increase, so signed up. So glad I did, have been paying 20% less than the last two price cap figures, giving a big saving on gas. Thank you BG, keep them coming.
My mother passed away in December, in credit, as she paid by standing order. I spoke to the bereavement team, and was asked to send a meter reading as I had already received a bill for ?300+ as the standing order was frozen upon her death. The guy I spoke to reassured me that all would be sorted out. I duly emailed another meter reading and the amount increased by the standing order amount, 6 months later I am still receiving bills, I apparently owe nearly ?900 despite mum’s property being empty since she passed away. I am reeling now, and struggle to see how insensitive and incompetent British Gas have been. She, foolishly, thought by being a loyal customer all of her married life that she should remain so, despite my direction to move to a cheaper and more efficient provider. It is difficult enough when a parent dies! I do not need another layer of stress from misinformed emails from British Gas making payment demands that are plucked from the air.
Was quite disappointed with British Gas. I had finally decided to have a smart meter installed. The installation went ok as far as I was aware. This was completed by a third party contractor and not a British Gas engineer. He was a decent chap .The remote monitor unit which displays all the energy reading which is supposed to help me save money was working when he left. However, a few hours later when I moved it to a more convenient plug socket it stopped reporting information on the gas account. The electricity reporting is working fine. I rang BG smart meter helpline and was told I would have to wait for 7 days to see if the gas reporting appears on the monitor. No explanation was given. Is this a thing with smart meter remote monitors? Is this 7 day wait for something magic to happen a legitimate policy or to pardon the pun, am I being gas lighted by the help line. My partner had a smart meter installation from EDF and it all worked fine.
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