Was quite disappointed with British Gas. I had finally decided to have a smart meter installed. The installation went ok as far as I was aware. This was completed by a third party contractor and not a British Gas engineer. He was a decent chap .The remote monitor unit which displays all the energy reading which is supposed to help me save money was working when he left. However, a few hours later when I moved it to a more convenient plug socket it stopped reporting information on the gas account. The electricity reporting is working fine. I rang BG smart meter helpline and was told I would have to wait for 7 days to see if the gas reporting appears on the monitor. No explanation was given. Is this a thing with smart meter remote monitors? Is this 7 day wait for something magic to happen a legitimate policy or to pardon the pun, am I being gas lighted by the help line. My partner had a smart meter installation from EDF and it all worked fine.
