My mother passed away in December, in credit, as she paid by standing order. I spoke to the bereavement team, and was asked to send a meter reading as I had already received a bill for ?300+ as the standing order was frozen upon her death. The guy I spoke to reassured me that all would be sorted out. I duly emailed another meter reading and the amount increased by the standing order amount, 6 months later I am still receiving bills, I apparently owe nearly ?900 despite mum’s property being empty since she passed away. I am reeling now, and struggle to see how insensitive and incompetent British Gas have been. She, foolishly, thought by being a loyal customer all of her married life that she should remain so, despite my direction to move to a cheaper and more efficient provider. It is difficult enough when a parent dies! I do not need another layer of stress from misinformed emails from British Gas making payment demands that are plucked from the air.
