What a joke of a company. I had the Homecare service and thought drains was included in what I was paying for.It wasn’t standard so I had to pay a penalty fee to add the extra for drains whilst an issue was known. To be honest, I was ok with this.The issue is that British Gas use a local company with a terrible reputation. And this company outsources work to another company who are useless too.Ok, so I work in an office and have no idea of what plumbing stuff is. The symptom was a sewage smell and living in the UK the ground outside is always wet as it always rains.During the first visit the plumber fitted a new seal to the toilet. Not being a plumber myself I was ok with this solution. The smell certainly reduced. But once the weather improved and outside became dry, the area by the back door (not far from where the toilet it) never dried up and the smell got worse as the weather got warmer.As mentioned, I work in an office so I don’t really know anything about plumbing. I called British Gas a second time. I assumed there was a blockage and maybe the water was escaping near the man hole???So a company came out, not Dyno, but a company Dyno outsourced the job to. He said the drain was ‘Miss Connected’ and we would continue to have issues. He cleared a blockage and went.I don’t know what ‘Miss Connected’ means and I don’t know what the solution is or if I have a leak or not? Outside the house now seems wetter than ever before.I can’t believe after 2 call outs I am left without things fixed.The British Gas call centre person blamed me saying I should have said it was a leak not a blockage when calling. How am I supposed to know the issue?!? All I know is that there is a smell.Also after 2 visits surely the call notes should detail the issue and also why hasn’t the issue actually been fixed??
