Review Time
The appointment was easy to make it was completed via a WhatsApp chat. Once the engineer was booked he rang half hour before arriving, he was polite and professional. Explained what he was doing and all completed in a timely manner. Great service
Great proactive boiler service reminder & booking / amend booking process. Accurate timings for engineer arrival. Fantastic customer service, advice & reassurance during boiler service. Simple text survey immediately after service and report received immediately on email. Service engineer was also highly experienced and friendly.
The engineer carrying out the boiler service was excellent...he thorougjly checked it found a problem..and fixed it with new part within 24 hours ...explained what he was doing was tidy and pleasant ...great customer service ....and stop on time
I was very pleased with the engineer's visit today: he was thorough, efficient and friendly. He talked me through what he was doing and why. I was also pleased to be told when he was on his way beforehand and his estimated arrival time. Full marks for a safe, pleasant visit
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