Making contact and arranging visits was excellent.Emergency gas check completed quickly by a very proficient gentleman.Repairs to boiler done 2 days later to excellent standard.Only point I would like to make is that, although I knew my contract had a ?60 excess I do feel that perhaps the way this sum is collected could be a little more flexible...maybe divided into two following bills?Not everyone has the extra ?60 at hand a day after an unexpected repair.