Total manipulation - already explained that the 'chat' was dysfunctional, but putting in guff I eventually spoke to 'someone' who concluded that BG's 'low use tarriff for gas only' FAR exceeded our historic combined actual use of gas AND electric. Chat finally said there's nothing they could do. My email and address were provided - and then we get a letter estimating an EVEN BIGGER annual usage ... based on 'what other's around us use'!!! well, BG we ARE NOT OTHERS. The word ARROGANCE immediately springs to mind as they provide NO EMAIL ADDRESS to contact them, NO PHONE NUMBER to talk to them and the letter also has NO RETURN / CONTACT ADDRESS to actually write to them. Bigotry also rolls off my tongue as they proceed to patronise me by stating I contact them via an app or log into a social media - NEITHER of which do I use. WHO THE HELL ARE THESE PEOPLE?!?!?!? Lets find out - time for the Ombudsman. Shameful provider!!!! and their response is going to be???? - a scripted apology and a repeat of the dysfunctional instruction. Why would a business continue repeating actions that lead to so many complaints????
