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Review Time
We visited the Canary Wharf store today and had a wonderful experience. The Staff are so welcoming and we were helped by a guy called Sazzad (I think); thank you so much and also for your assistance last Christmas. You recognised us when we walked in. We were sorry to hear that Lisa had left and hope she is doing well. We travelled 1 hour 30 mins to buy our birthday gift, as the Cambridge store has sadly closed but it really was no hardship, as we had a happy experience again. Penhaligons ….. please look after your wonderful staff.
Good evening Celia, Thank you for taking your time to write us this review. We are over the moon to hear that you had such a positive customer experience at our Canary Wharf store and were well looked after. We will be sure to pass this lovely feedback onto the team! We will also be sure to let Lisa know you asked after her! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
As usual the customer service top notch! Thank you Esra for making it easy for me.
Good morning Mark,Thank you for taking your time to write us this review. We are absolutely delighted to hear about your recent interaction with Esra, and that she made your customer experience special once again!We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.On behalf of Penhaligon's, we wish you a lovely weekend ahead! Warm Regards, Penhaligon's Consumer Services
Quality products speak for themselves, but it’s the special touches from quality people who work for them that make all the difference. We had a delivery delay and Dean came to our assistance diligently and efficiently to resolve the slight difficulty. And all done with great charm
Good evening James, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Dean. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I have recently had cause to contact Penhaligon’s customer service team. The response was immediate. The issue resolved. A lot of other companies could learn something from Penhaligon’s excellent system. It really is about a positive customer experience. Thank you Kanval A for your courtesy and professionalism.
Good afternoon, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Kanval was helpful, professional and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Excellent customer service
Good evening Maxine, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Emilie. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Excellent customer service from Sara A online. Sara supported me throughout the whole process. Having worked as a Customer Services Manager in a large organisation myself I can honestly say this was probably the best support I’ve ever encountered
Good morning Jacqueline, Thank you for taking your time to write us this review. We are over the moon to hear that Sara A gave you the support you needed and more, but even more that you had a positive experience with us. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I have a leaking bottle and the team replaced it quickly with no hassle at all. Ella L was a phenomenal customer service representative that made the process smooth. Ella is an all star and very nice to work with. All around great customer service that continues to win my business.
Good morning, Nick, Thank you for taking the time to write us this review. We are very sorry to hear about the issues encountered with your bottle. It is wonderful to find out how Ella L managed to swiftly resolve this issue for you. We will be sure to pass this terrific feedback onto our team. We look forward to welcoming you back again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
i would like to sincerely compliment the sales assistant at your perfumery in Liverpool for her excellent service. She is amazing.
Good afternoon, Tatjana, Thank you for taking your time to write us this review. We are delighted to hear of your recent experience at our Liverpool store. It is lovely to hear that you have had an amazing shopping experience with us. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
Amazing staff at the Liverpool Store. This is a store we have visited previously and my daughter Hannah booked us in for a Mothers Day experience at Penhaligons in Liverpool. It was wonderful from start to finish. Keeley's knowledge of the products is outstanding and we spent a lovely time trying new fragrances and learning more about the "Portraits" range. We were offered delicious treats including Fortnum & Mason tea and biscuits and Scandal Water cocktails! Once we had chosen our fragrances we were then offered a complementary bottle engraving session with Christina - beautiful. From the welcome all the way through to the gift wrap it was fabulous. I can't thank Keeley and her fabulous team Ruth and Shelagh and also the security gentleman (didn't get his name but he brought our umbrellas as we were leaving) enough for looking after us so well on Saturday!! xx
Good afternoon Clare,Thank you for taking your time to write us this review. We are delighted to hear of your recent Mother's Day experience at our Liverpool store and that the team went above and beyond to make this day very special for you and your daughter. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
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