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I have a leaking bottle and the team replaced it quickly with no hassle at all. Ella L was a phenomenal customer service representative that made the process smooth. Ella is an all star and very nice to work with. All around great customer service that continues to win my business.
Good morning, Nick, Thank you for taking the time to write us this review. We are very sorry to hear about the issues encountered with your bottle. It is wonderful to find out how Ella L managed to swiftly resolve this issue for you. We will be sure to pass this terrific feedback onto our team. We look forward to welcoming you back again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
