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Review Time
I had a problem with an item I’d bought and contacted customer services. Sophia Z and Sara A were super helpful in resolving the issue quickly. Both got back to me when they promised and let me know what was happening every step of the way. That’s how it should be done. Thank you!
Hi Zach, Thank you for taking the time to write this lovely review. We are delighted to hear that you had a wonderful experience with Sophia Z and Sara A, and pleased to hear that your query was resolved quickly. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Service
One of the best experiences I accidentally bought the products twice and when I contacted, Kanval A contacted me. He researched on it and the duplicate order was cancelled. He sent me prompt updates. He was courteous and kind. Good Job and I am extremely happy with the products and the service. Thank you for everything you do for your customers
Good afternoon Jishy, Thank you for taking your time to write us this review. We are over the moon to hear that you had such a positive customer experience with Kanval and also that you are very happy with your products. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Had a bit of a mix up on an order but never fear Sarah A to the rescue! Very supportive, great communicator and resolved my issue first time.Thanks a million!
Good afternoon Shaun, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Sara A was helpful, supportive and managed to resolve the issue to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Had trouble with with my order but Dean was very fast and understanding and helped me out with my problem and he solved
Good evening, Peter, Thank you for taking your time to write us this review. We are sorry to hear the issues with your recent order but thrilled to hear Dean was able to quickly turn this around and resolve it for you. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I am very satisfied with the custom support and specially with Tabetha B that replied swiftly and in a very professional way.
Good afternoon, Thank you for taking your time to write us this review. We are delighted to hear that you had such a positive customer experience with Tabetha and that she managed to quickly answer your questions. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely rest of your day. Warm Regards, Penhaligon's Consumer Services
placed an order from Penhaligons for the halfetti. Communicated with Sara.A regarding specifications regarding my order and she was very helpful and efficient with her response. Looking forward to receiving my order to gift to my husband for our 19th wedding anniversary.
Good afternoon Salma,Thank you for taking your time to write us this review. It is really lovely to hear that Sara A was helpful and efficient with her responses but we are also overjoyed that Halfeti will be part of such a lovely day! We will be sure to pass this lovely feedback onto the team.We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a wonderful wedding anniversary! Warm Regards, Penhaligon's Consumer Services
I got a bottle of Penthaligon's Solaris in October. After using some other expensive brands, where the smell would typically last the whole day or longer in some cases, I was expecting this one to last at least 4-6 hrs. However, the perfume barely lasts 2 hrs. I even tested it on two friends and the result was exactly the same. While buying the perfume I was told it was long lasting. The perfume was an absolute waste of money and very disappointing.
Good afternoon Maggie,Thank you for taking your time to write us this review. We are terribly sorry to hear that you are not satisfied with your bottle of Solaris. We would be more than happy to discuss this case further with you, if you would be so kind to send us an email at [email protected], if you are from the US: [email protected], to let us know this review is yours. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I purchased Halfeti but mine seemed like a bad batch because it caused an intense pain when I sprayed it on my wrist. The smell was also not exactly the same as the sample that I fell in love with before I made the purchase. Long story short, I reached out to customer service and Marjana D. assisted me. She was very helpful and stayed with me through the entire process of fighting with management and filing multiple claims to return and get a refund for the perfume.
Good morning Konica, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us regarding a recent order. We are delighted to hear that Marjana D. was fantastic and managed to resolve your query to your satisfaction. We will be sure to pass this great feedback onto her and the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Great support!Ms. Sophia Z solved all issues positively and quickly!
Dear Vedran, Thank you for taking the time to write us this review. We are thrilled to hear that Sophia Z was positive and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Sales consultant- Carol ( HK K11 Musea ) -Discover my lifestyle- Warm welcome attitude with smile , have eye contact -honest on me not just selling a product , She understand my background and her recommendations were perfect for me . -building a strong client relationship and trust -Strong product knowledge specifics on fragrance story behind and I appreciate that ! -have follow up & thank you message .
Good evening Kyle, Thank you for taking the time to write us this review. We are so thrilled to hear that you had such a positive customer experience with Carol when visiting our Penhaligon's Store in Hong Kong. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon. Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
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