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Review Time
I was experiencing issues when ordering and Leah B was super efficient and helpful with solving the issue.
Good evening David, Thank you for taking your time to write us this review. We are over the moon to hear of your recent experience with Leah, and that she was efficient, helpful and resolved your issue to your satisfaction. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Easy and fast communication via whats app. Emilie K, was very helpful and was able to answer everything they were asked.
Good evening Steve, Thank you for taking your time to write us this review. We are thrilled to hear of your recent experience with Emilie, and that she was helpful and answered all your questions to your satisfaction. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Attentive and supportive responses. Sara A was very helpful inparticular. Ever so slightly repetitive process but issue was dealt with in a timely manner.
Good evening Lucy, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Had a wonderful experience at the Cardiff store. It was my disabled mum’s 86th birthday. Lovely sales assistant spent time explaining fragrances and helping her find one she loved, nothing was too much trouble. It felt very special being there and being spoilt with such great service and luxury fragrances. Mum was thrilled with her present of The Favourite. Made her day extra special.
Good afternoon Lucy,Thank you for taking your time to write us this review. We are delighted to hear of your recent experience at our Cardiff store. We strive to provide an outstanding customer service in all aspects and we are happy to hear that your mum left our store thrilled with her gift. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
I live in KoreaIt is not easy to buy penhaligon's products in Korea, so I was very happy to find the online shopAnd I ordered two body lotionsBut one of the two was delivered with a broken nozzle. Of course, if you can tolerate some inconvenience, you can use itBut I contacted penhaligon's hoping that this will not happen again when I order next timeHowever, Sara, the person in charge, responded to my inquiry very quickly and even processed a refund, which exceeded my expectationsThank you again Sara
Good evening, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Contacted customer service regarding an order I placed a little while ago and spoke to Esra. She was very kind and resolved my problem very quickly. Really good customer service.
Good afternoon Simran,Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Esra. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I am Pleased with Emelie’s supportVery kind, quick & Effective She immediately found my order and delivery came on time!
Good evening Patrycja, Thank you for taking your time to write us this review. We are overjoyed to hear that you had such a positive customer experience with Emilie and that she was quick and effective. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Sara AL was very helpful! she responded quickly and was very helpful with the questions i had! great customer service when there is respect on both sides. :-) only thing that was annoying was that only UK and US can order just samples with nothing else added. but she helped me by informing me why it didnt work for me.
Good evening Adrian, Thank you for taking your time to write us this review. We are thrilled to hear that Sara AL was helpful, professional and managed to answer your questions. We will be sure to pass this great feedback onto the team! We hope to have sample only orders available in other countries for our lovely customers in the future. We appreciate your feedback. We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I purchased the 75 mL The Tragedy of Lord George with festive gift wrap and a tag, but the tag was missing upon delivery. When I contacted customer service, Sara A informed me that if I wanted an exchange, I would have to cover the shipping costs myself—even though the issue was clearly Penhaligon’s fault.Sara A then offered me a 10% discount on my next purchase or the option to have the missing tag sent separately. However, it took seven days from my initial inquiry to confirm that they could send the tag, which arrived too late—my gift had already been given. When the tag finally arrived, it was poorly packaged in a dirty bag and scratched.For a luxury brand like Penhaligon’s, this level of service, inefficiency, and lack of accountability is unacceptable. This experience has left me deeply disappointed and questioning their commitment to quality and customer care.
Good morning Yan Zhu, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We have reached out to you privately in order to gather more information so that we can assist you further. We look forward to hearing from you and wish you a lovely rest of your evening on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Awful experience. I purchased a blackfriday deal for 225 which includes a perfume and wash set, candle and sample perfume set. I got this delivered to a drop off point which was delivered on 29th November. I was unable to collect until 2nd December. When I went there I was told that the parcel was not there. The status was shown as delivered but it was not physically there. I contacted Penhaligons and was basically told they need to investigate and they tried to leave the conversation. However I insisted a call backend I was told I would be called within 48 hours. I never received the call. I then called them back and told they need to do an investigation which will take 10 working days. I explained the urgency and that I was not confident I would get the item before Christmas. I was not re-ensured by the customer service person at all and she tried to end the call as quickly as possible. I asked for a follow up in 24 hours as I simply want my item. After 30 hours, no call. I contacted the 3rd person who did her best to reensure me. After the call I got an email where apparently my item was being returned to penhaligon and I got 15 % discount. I bought the perfume but I will never use penhalligin again.No idea why I couldn't get the deal I wantedNo idea why pehaligan couldn't give me my order when they found an issue.No idea why I'm stillwaiting a 225 refundThe whole process of buying a luxury item felt cheap through the service provided.
Good evening, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We will be reaching out to you privately in order to gather more information so that we can assist you further. Wishing you a lovely rest of your day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
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