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I live in KoreaIt is not easy to buy penhaligon's products in Korea, so I was very happy to find the online shopAnd I ordered two body lotionsBut one of the two was delivered with a broken nozzle. Of course, if you can tolerate some inconvenience, you can use itBut I contacted penhaligon's hoping that this will not happen again when I order next timeHowever, Sara, the person in charge, responded to my inquiry very quickly and even processed a refund, which exceeded my expectationsThank you again Sara
Good evening, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
