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Review Time
Shannon C was prompt, patient and kind and provided all necessary information to make an informed decision on an order I was placing. An absolute pleasure to deal with and an asset to Penhaligon’s!
Good afternoon Samantha, Thank you for taking your time to write us this lovely review. We are delighted to hear that Shannon was prompt, patient and provided you with everything you needed to help you place your order with us. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Service
We had the pleasure of visiting the Battersea store on 29th March 2025, and were truly impressed by the outstanding service provided by Louis and Theodora. From the moment we arrived, they made us feel genuinely welcome and at ease. Their professionalism, product knowledge, and attention to detail were second to none.Louis and Theodora went above and beyond to ensure we had a fantastic experience. Nothing was too much trouble – they took the time to understand our needs, answered all our questions with confidence and clarity, and made the entire visit enjoyable and stress-free.We’ll definitely be recommending the Battersea store to friends and family, and will be back ourselves in the future. Thank you, Louis and Theodora, you’re a credit to the team
Good morning Alex,Thank you for taking your time to write us this review. We are delighted to hear of your recent experience at our Battersea store, and that both Louie and Theodora provided an excellent customer service , making you feel comfortable and confident. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
I had a recent email exchange with Sara A. of Penhaligon's Consumer Service, and she was incredibly helpful and polite! Sara was friendly and knowledgeable and took the time to answer all of my questions thoroughly. It was refreshing to have such a delightful interaction with a consumer service representative, and she went above and beyond to assist me with my issue.
Good evening Veronica, Thank you for taking your time to write us this review. We are over the moon to hear of your recent experience with Sara A, and that she was professional and answered all your questions to your satisfaction. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Absolutely amazing customer service. Special thanks to Sophia z for the polite and professional communication.
Good afternoon Nigel! Thank you for taking the time to write us this review. It is so lovely to hear that you had such a positive customer experience with Sophia Z. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Sara A gave me the best customer service. But these cologne brands are quality and some of the best in the business. Like I was always told there's a difference between cost and price. You get every dollars worth with this brand.
Good afternoon, Dee, Thank you for taking the time to write us this review. We are thrilled to hear that you had an exceptional experience with Sara A - Your kind words about Sara and Penhaligon's are truly appreciated. Be sure that we will pass on your lovely feedback !We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely afternoon. Warm Regards, Penhaligon's Consumer Services
A super speedy replacement for a sample damaged in the post. Thank you Tabetha B for great customer service!
Good evening Elaine, Thank you for taking your time to write us this review. We are really happy to hear that we were able to provide a replacement for your damaged sample and that Tabetha was able to sort this for you and resolve it with great customer service. We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Just received my Christmas present from Penhaligons that my husband ordered and not received the Black Friday gifts on the offer code - getting customer services to understand that the offer code hasn’t been applied therefore we have received the perfume but not the free gifts is a nightmare! 30 minutes via chat and now have to send a photo of the parcel! I have received the parcel not the free gifts so what is the photo going to prove? what is difficult to understand? They have a generic email they then send you. Wasted an hour of my time trying to sort this out. The mad thing is that this happened exactly the same for my Birthday present and they advised that they would look into the process for dealing with this complaint but obviously that was rubbish. Penhaligons have no customer common sense and think my just apologising and sending a replacement is customer satisfaction which it isn’t. Oh if all else fails they will send you an offer code so you can spend more money with them as a way of an apology!!!!
Good evening Gail, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We have looked into this for you and can see that this is part of an ongoing investigation. We will be reaching out to you privately to assist you further within the next 24 hours. We look forward to speaking with you and wish you a lovely rest of your evening on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Had to call customer service, as I couldn’t find my paid order anywhere on my log in / on-line account. Justine C was so helpful and was able to retrieve it and calm my nerves. I have now received my order. Thank you Justine!
Good morning Kim, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Justine was helpful and managed to turn things around to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
From Customer service Sara is amazing , very professional ( explained everything clearly) And help me to find what I need , and very fast response, Appreciate for your good work Sara
Good evening Golib, Thank you for taking your time to write us this review. We are delighted to hear that you had such a positive customer experience with Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Maria P was very prompt in responding to my email on the promotional gifts being missed out in my order and delivery. She also provided great recovery service by following up on this and the delivery was finally received today. Appreciate her help to make this happen and I am very pleased and satisfied with the outcome and her service. Thanks Maria P!
Good Morning Karen, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Maria P and that she was able to arrange your delivery of the promotional gifts. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
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