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Just received my Christmas present from Penhaligons that my husband ordered and not received the Black Friday gifts on the offer code - getting customer services to understand that the offer code hasn’t been applied therefore we have received the perfume but not the free gifts is a nightmare! 30 minutes via chat and now have to send a photo of the parcel! I have received the parcel not the free gifts so what is the photo going to prove? what is difficult to understand? They have a generic email they then send you. Wasted an hour of my time trying to sort this out. The mad thing is that this happened exactly the same for my Birthday present and they advised that they would look into the process for dealing with this complaint but obviously that was rubbish. Penhaligons have no customer common sense and think my just apologising and sending a replacement is customer satisfaction which it isn’t. Oh if all else fails they will send you an offer code so you can spend more money with them as a way of an apology!!!!
Good evening Gail, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We have looked into this for you and can see that this is part of an ongoing investigation. We will be reaching out to you privately to assist you further within the next 24 hours. We look forward to speaking with you and wish you a lovely rest of your evening on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
