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Review Time
Raymond H of Penhaligon has been so incredibly helpful and.kind. I cannot thank him enough for the care and clarity he brought to my issue.Raymond H is an absolute credit to Penhaligons and I am very, very grateful to him.
Good afternoon Debbie! Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us. However, we are delighted to hear that Raymond was helpful, kind and that you are very happy with his service. We will be sure to pass this great feedback onto him! We look forward to welcoming you back to shop with us again soon, we hope you enjoy the gifts! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely afternoon. Warm Regards, Penhaligon's Consumer Services
Wonderful products and great service. Special mention to Dean Q in customer service who helped sort out an issue with my order for going above and beyond.
Good morning Heather, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Dean was helpful, and managed to turn things around to your satisfaction on this occasion by going above and beyond. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Rang penhaligons as I hadn't received my confirmation email and I was panicking as this was a present for a friend for me to take to turkey, Greg was fabulous and found my order and sent me the email and my tracking code from the delivery company. The perfume arrived the following day. Thank you Greg ten out of ten for customer service
Good morning Joanne, Thank you for taking your time to write us this review. We are delighted to hear of your recent experience at our Liverpool store. It is lovely to hear that you have had an amazing shopping experience with us, and especially thanks to Greg. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely weekend! Warm Regards, Penhaligon's Consumer Services
Customer service was excellent when it came to resolving a problem I had with my order. Sophia Z. was very helpful and walked me through the whole process leading to a replacement product and a very happy and fragrant customer.
Good morning Paul, Thank you for taking your time to write us this review. We are sorry to hear that you had an issue with your order but we are also happy to hear that Sophia was helpful and managed to turn things around to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
I'd like to leave Ella L a 10/10 review, as she was very helpful, and went the extra mile to be friendly on the phone call. She carried out exactly what she promised, with no delay, and made me feel glad I purchase from Penhaligon's.Keep up the high standard of customer service to match the high quality product.
Good evening Kirsty,Thank you for taking your time to write us this review.We are delighted to hear that you had a wonderful customer experience with Ella from our consumer services who has been friendly and dealt with your query in a timely manner. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon!Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Excellent service from Sara at customer support- many thanks
Good Morning Annabelle,Thank you for taking your time to write us this review. We are delighted to hear that Sara A provided an excellent service to you. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Recently brought my most favourite Mr Sam, BUT its just not the same as the last i had about a year ago, the smell just does not last ! Have they cut the oil content down ?? Still a great smell dont get me wrong, but you could smell if for up to 8 hours after application, now it barely lasts an hour. So upset...
Good afternoon Bob, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had with one of our fragrances, Please be assured that your feedback is appreciated and will be used as part of our ongoing effort to improve our products, services, and processes. We do offer a no quibbles refund within 30 days of purchase. Please kindly contact our consumer services team via email at [email protected] with your order details or purchase receipt. Our team would be happy to advise you of how to return your product for a full refund. Please don't hesitate to reach out to us in the future, we are always happy to be of assistance. Wishing you a lovely week on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
I didn’t have an order confirmation and as it was a present for my husband I panicked but Lisa. B customer support looked into this for me and sent me a lovely email to reassure me it was on its way.it turned up the next day, very quick delivery. Thank you for your help, my husband will love his birthday pressie ??
Good afternoon, Kimberley, Thank you for taking the time to write us this review. We are so pleased to hear that Leah B was helpful and reassuring in your query for your husbands birthday present. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in the future.Warm Regards, Penhaligon's Consumer Services
Sara A was fantastic to deal with, very professional throughout our interaction. Resolved my query quickly and effectively. Thank you Sara
Good afternoon James, Thank you for taking your time to write us this review. We are delighted to hear that Sara A was helpful, professional and managed resolve your enquiry to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I like LUNA and Juniper Sling very much. Also when I forgot to add free samples in my order, the consultor staff Dean Q quickly helped me by providing codes for sample ordering. Even if there was an issue with the code, they found another way to help me solve it. They are very kind and supportive!
Good evening Alicia,Thank you for taking your time to write us this review. We are delighted that you are enjoying our fragrances, and thrilled to hear Dean Q has spared no effort in helping with your query. We will be sure to pass this lovely feedback onto the team.We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening!Warm Regards, Penhaligon's Consumer Services
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