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Recently brought my most favourite Mr Sam, BUT its just not the same as the last i had about a year ago, the smell just does not last ! Have they cut the oil content down ?? Still a great smell dont get me wrong, but you could smell if for up to 8 hours after application, now it barely lasts an hour. So upset...
Good afternoon Bob, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had with one of our fragrances, Please be assured that your feedback is appreciated and will be used as part of our ongoing effort to improve our products, services, and processes. We do offer a no quibbles refund within 30 days of purchase. Please kindly contact our consumer services team via email at [email protected] with your order details or purchase receipt. Our team would be happy to advise you of how to return your product for a full refund. Please don't hesitate to reach out to us in the future, we are always happy to be of assistance. Wishing you a lovely week on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
