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Review Time
I had a great experience thanks to Ella L. She was super helpful, kept me updated, and followed through on everything she promised. She made a frustrating delivery issue so much easier to deal with. Really appreciate her clear and kind communication—thank you, Ella L!
Good evening Elena,Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are thrilled to hear that Ella was helpful, professional and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I ordered perfume, body lotion and hair mist The best it smells so good Esra was my customer service representative she is Amazing
Good morning Mimi, Thank you for taking your time to write us this review. We are over the moon to hear that you are a fan of our products! We are also happy to note that Esra was amazing and that you had a positive experience with us. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
This is a review for Justine C.I had a very terrible experience with the Penhaligon's online ordering. This was for my wife’s surprise birthday present. I had wanted an engraved perfume bottle with an embossed sleeve. I also ordered gift wrapping with customized message and tag. The order I received was a regular bottle with no engraving and a sleeve with no embossing. Furthermore, there was not gift wrapping with the customized message and tag.Justine helped me correct this issue by having me simultaneously return the order for a full refund and repurchase.I had to try several times to get the Penhaligon's website to show both personalisation on the perfume bottle with embossed sleeves and the customized gift wrapping and tag. The whole experience was very frustrating as I had to use a combination of ordering via my mobile and laptop to get the order just perfect. The second order that came in however was less than perfect again. This time, the perfume bottle was engraved but the sleeve was not embossed and no customized tag with the gift wrapping. It's better than the first order but the amount of time I spent trying to get the order right only to receive partially what I wanted. After this second error, I had given up on trying to get the customized gift message and tag and only wanted to get the embossing on the sleeve. Justine was able to process a replacement for me with the help from Ella L.The two correction Justine helped me with we're free of charge to me. Justine provided very prompt service, understanding the timeline I was working with to get the surprise present for my wife in time for her birthday. I appreciate Justine's (and eventually Ella's) service which made up for the horrible online ordering experience.Word of advice, only use Penhaligon's website to order simple customizations. Otherwise you can find their products much cheaper at Duty Free shops or at your local luxury department stores. Think twice about ordering complicated customizations or at least order way in advance expecting to have the order incorrect.
Good afternoon, Chester, Thank you for taking your time to write us this review. We are dreadfully sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Justine and Ella managed to resolve things in time for your wifes birthday. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Esra made me tarif happy??
Good morning Joe,Thank you for taking your time to write us this review. We are delighted to hear that you are very happy with your customer experience with Esra. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
It is my pleasure to give Sara A a perfect review for her service and help. She responded to me very promptly and her attitude was very energetic and kind.
Good evening Yujie,Thank you for taking the time to write us this review.We are delighted to hear that Sara A. has provided an outstanding service, and has been able to resolve your query to your satisfaction. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Great experience at Penhalighon's Livrtpool 1 store! Attentive service, not rushed and a great experience finding my new fragrance. Jo walked me through the history and types of fragrance asking me lots of questions so I was satisfied with my final choice no hard sell at all she was very happy to help. For a different experience and unique fragrances take a trip to Penhalighons.
Good evening Kerry, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a wonderful customer experience with Jo in our Liverpool store. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Alongside being really efficient I found my experience with Dean at Penhaligons customer service equally warm and friendly. Whilst how the issue was resolved was different to what I'd requested I didn't feel let down by the exchange and would happily buy from the company not least because they offer a great customer service as well as great products.
Good evening Deborah, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Dean. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Emilie K. was extremely helpful in promptly and effectively resolving the issue with my online order. I was genuinely impressed by her professional attitude and her responsiveness.
Good evening Vaida,Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are thrilled to hear that Emilie was helpful, professional and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I got great customer service from Tabetha B. She helped me navigate an exchange and was very pleasant to speak to. This company makes absolutely Devine perfume. Worth every penny.
Good evening Diane, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Tabetha, and that she was able to assist you exchange a fragrance. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I don’t think that I can recall ever having had such a poor experience following making an online order. What started off as a simple and genuine mistake on my part in the ordering process, escalated to being left feeling like my custom was a burden. The issue could have been resolved at an equivalent cost of pennies! The email responses I received have been quite frankly insulting, with no interest to resolve; the way they have left me feeling, please don’t waste your hard earned cash ordering from here; use a company that values their customers.
Good afternoon Mr Woodward, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience you had with our customer services. One of our manager will shortly be in touch with you to resolve this regrettable incident. Wishing you a lovely day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
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