Review of Guestreservations
Awful experience, went onto booking.com to book hotel. Guest reservation.com popped up with cheaper cost, thought it was direct from hotel, filled out our details, and credit card details but when I went to pay the ?340 as on the invoice we got authority request from our credit card with authorisation number but stated ?609! I immediately closed the window as didn’t want to proceed, however a few mins later we had a email confirming payment and booking confirmed! Without us putting in authorisation code! Immediately tried to contact the company who said the extra was an admin fee! Nearly as much as the hotel! And that there was a no cancellation policy! Spoke to hotel who confirmed booking was there so not a scam in that way but hidden costs and taking money when not authorised, credit card think they may be watching when you put card details in and even without authorisation they took the cash!! Currently being investigated by our credit card company but avoid at all cost.
