Review Time
Renewal email was timely.I phoned twice with queries and got through to a person quickly and knowledge of policy excellent. Price was competitive as I check comparison sites. Renewed online on my account. A very reassuring experience,quick and efficient AND SOMEONE ANSWERS THE PHONE
In March 2024 my insurance jumped by a considerable amount. I?? heard this was a universal issue so decided to just pay it. In March 2025 it dropped considerably. If it had not I had made my mind up to shop around. What I really object to is the letter both times that basically saysThis is the price to renew and don?? bother calling us because we won?? improve the offer. Take it or leave it. I think that is very disrespectful to a customer who has been with them a while. I cancelled my house and contents insurance with them a couple of years ago so maybe that triggered a warning on their system, who knows?
The automatic renewal process renews days before your actual renewal is due. This removes the option of giving time to switch to a cheaper provider of the same service, particularly taking advantage of those with busy lives or who are organising themselves around the renewal due date & time. Terrible service which adds to the life admin around the insurance renewal process.
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Rias has received a Defaqto 5 Star Rating for its car and home insurance. You can make a claim 24/7, giving you peace of mind for your car and home insurance.
