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I don’t think that I can recall ever having had such a poor experience following making an online order. What started off as a simple and genuine mistake on my part in the ordering process, escalated to being left feeling like my custom was a burden. The issue could have been resolved at an equivalent cost of pennies! The email responses I received have been quite frankly insulting, with no interest to resolve; the way they have left me feeling, please don’t waste your hard earned cash ordering from here; use a company that values their customers.
Good afternoon Mr Woodward, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience you had with our customer services. One of our manager will shortly be in touch with you to resolve this regrettable incident. Wishing you a lovely day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
