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Review Time
Emilie K was quick to respond and all the answers I was looking for. Thank you for the great customer service.
Good evening Ian, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Emilie. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Excellent customer service from Penhaligons, in particular Ella L who went above and beyond. Thank you very much
Good morning, Stuart, Thank you for taking your time to write us this review. We are delighted to hear that Ella L went above and beyond to sort your issue out for you. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back once again to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely weekend. Warm Regards, Penhaligon's Consumer Services
I had a bit of trouble placing my order (the promo code for the free gift wasn’t showing up properly) but Dean from the support team was great at sorting it out. He handled everything quickly and made it all super easy. Really appreciated his help!Amazing fragrances and an awesome team. Thank you!
Good evening Ang, Thank you for taking your time to write us this review. We are delighted to hear that Dean was helpful, professional and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Marjana D and Dean Q are so nice for help. They respond quickly and exactly solve my problems.
Good afternoon Linda! Thank you for taking the time to write us this review. We are thrilled to hear that you had such a positive customer experience with both Dean Q & Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Really disapointed with the service. I ordered from the webiste, the outcome message was "Checkout Failed" after making payment. Did the order again and it was successful, only to find the first order did ACTUALLY go through and I was charged double (over ?400). Within minutes I contacted customer services to get a refund and they have not obliged. Thye are now saying their order systems wont allow a refund and I have to wait untill next week some time. Really bad experience and a website you cannot trust in terms of transactions. I'll update this when I get my refund.Update: still not received my refund. To add to the misery, they've cancelled both orders so my gift won't even be here for xmas. What a terrible experience. Avoid online purchases. Update: It's now 2nd Jan and I've still not received the refund or any products. Please think carefully before making any payment on their website.
Good evening Brian, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We have reached out to you privately in order to gather more information so that we can assist you further. We look forward to hearing from you and wish you a lovely rest of your evening on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Great customer service from the Glasgow store. Felt no pressure to buy just enjoyed speaking and learning about the fragerances.
Good afternoon Andrew, Thank you for taking your time to write us this review. We are over the moon to hear that you had such a positive experience when visiting our Glasgow store, and learning more about our brand and our fragrances. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely weekend. Warm Regards, Penhaligon's Consumer Services
Tabetha B was very helpful, she helped me with my enquiry and directed me to the products i needed. Thank you
Good evening Louise, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Tabetha. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I wanted information regarding a substitute for a discontinued perfume. I received a very quick reply. Kanval A was very helpful and efficient with several alternative ways of finding a new scent.
Good morning Mary, Thank you for taking your time to write us this review. We very sorry to hear that your fragrance was unfortunately discontinued but we are thrilled to hear that you had such a positive customer experience with Kanval and that she helped you in finding a new favourite! We truly appreciate your review, and we will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I had some items missing from an order, firstly I had a response to say that they had checked with the courier and confirmed everything was packaged and the weights were correct (can't have been the case) but when I challenged this Shannon C was able to assist in getting this resolved for me.So props to Shannon for her help despite the previous agent providing incorrect information.
Good evening Jack, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Shannon was able to turn things around to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I had the most amazing experience with Tabetha B today! She resolved my query within three hours which is amazing. She was attentive and understanding and I came out of the situation with the best possible outcome!!
Good evening Lily, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Tabetha. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
