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Review Time
Esra was so helpful! I was unsure what my partner would have liked. Esra was able to give me a great recommendation and my partner loved them all. Will definitely be coming back.
Good afternoon Sarah,Thank you for taking your time to write us this review. It is very lovely to hear that our team was quick and really helpful, and that you had a great customer experience with us. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Shannon was extremely patient and very helpful when I contacted customer service. She remained on hand and saw my query through to its resolution.
Good morning Charon,Thank you for taking your time to write us this review.We are delighted to hear that you had a wonderful customer experience with Shannon from our consumer services. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely week ahead. Warm Regards, Penhaligon's Consumer Services
An excellent interaction with Shannon in the consumer service department. Went above and beyond my expectations of customer service.
Good afternoon Luke! Thank you for taking the time to write us this review. We are thrilled to hear that you had such a positive customer experience with Shannon and that she went above and beyond to help. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Always the best customer service. Esra was very prompt and polite with my concerns. They were quick to offer solutions and provide me with the necessary steps to make sure I continue to get the most out of my online shopping experience. Much appreciated!
Good morning Cisco,Thank you for taking your time to write us this review. We are delighted to hear that you had an excellent customer experience and that Esra has been able to assist with your query. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Customer service was absolutely fantastic when my order got lost in the system. Justine found my order…and all was well. The help I received along with regular updates while Justine was trying to locate my order was brilliant. Excellent customer service she listened to my concerns and answered the questions I asked. Thank you Justine C
Good evening Karen, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Justine was helpful, attentive and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely weekend. Warm Regards, Penhaligon's Consumer Services
Esra, Ella and Shannon were all great to deal with. Every time I contacted the company, the issue was remedied very quickly.
Good morning Chlo'?, Thank you for taking your time to write us this review. We are sorry to hear that you encountered some issues but we are delighted to hear that you had such a positive customer experience with Esra, Ella and Shannon. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I had an issue with a faulty product and Leah B was very helpful with my query from start to finish her customer service was excellent
Good evening Joanne, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a faulty product. We are delighted to hear that Leah was helpful, professional and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Extremely helpful customer service, especially Sara A. Many many thanks for her help !My package got lost and never arrived, I was thankfully helped by Sara throughout the investigation and a solution was found.
Good evening Seline, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Sara A was helpful and managed to turn things around to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Esra is the most helpful, respectful and kind hearted Penhaligon’s consumer service individual. Her level of service has been outstanding whilst sorting out an order for me and her regular contact far surpassed my expectations. She really is a gem and a credit to Penhaligon’s.
Good evening Karen, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Esra. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Emilie K of the customer service team has been incredibly helpful regarding a few issues i faced regarding my order.Her quick, kind and positive responses have reassured that the issues can and will be rectified easily.10/10 service, i will definitely buy again
Good afternoon Kees,Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us but It is very lovely that Emilie was quick and really kind, and that you had a great customer experience with us. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
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