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Review Time
We’ve had the pleasure of being helped by Snezana I. at the King’s Road Penhaligon’s for a couple of years now, starting with my teenage son’s first fragrance purchase—Halfeti. Since then, we’ve returned multiple times, most recently as a family of four. Snezana took the time to guide each of us to the perfect scent—especially impressive for my daughter and me, as we had only vague ideas of what we wanted. She absolutely nailed it.Snezana has a truly outstanding approach to customer service: she warmly greets every person who walks through the door and genuinely cares that you're happy with your selection. She is incredibly patient and makes what could be an intimidating experience feel welcoming and personal. She's an absolute asset to the store and a big reason we keep coming back.
Good morning,Thank you for taking your time to write us this review. We are over the moon to hear of your recent experience at our King's Road store. Our main objective is to provide a store experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we would like to thank you for taking the time to tell us about your satisfaction with Snezana. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
Wonderful fragrances and sublime packaging!I recently needed to contact customer services and Justine C was excellent. Quick response, full and clear instructions, friendly manner.
Good afternoon, Thank you for taking your time to write us this review. We are delighted to hear that Justine was helpful, friendly and managed to answer your enquiry to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Ella was very helpful and accommodating. Sending my thanks once again.
Good afternoon AbigailThank you for taking your time to write us this review. We are absolutely thrilled to hear how helpful and accommodating Ella has been with you. We hope this gave you a great customer experience with ourselves!We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.On behalf of Penhaligon's, we wish you a lovely weekend ahead! Warm Regards, Penhaligon's Consumer Services
I purchased a men’s cologne as a milestone birthday gift for a friend. I paid ?255 and this included gift wrapping service. My item was delivered, however it had not been gift wrapped. I checked the package again in case the gift wrapping had been included with the expectation that I wrap it myself, but there was nothing in the box. I was planning on giving the gift to my friend at a party taking place the next day. I reached out to Penhaligon’s via their WhatsApp customer service contact - in short I was offered a refund of the gift wrapping cost and a 15% discount voucher to be used against future purchases. I was not offered an explanation as to why my order had not been fulfilled. Clearly an absence of quality control before the order was dispatched. Apart from being told that they will have to check with the warehouse as this sort of thing rarely happens - I received no explanation. I do not require a 15% voucher toward a future purchase as I will not be purchasing from Penhaligon’s again. It’s back to Jo Malone for me.
Good Morning, Thank you for taking the time to leave us this review. We are sorry to hear about the experience with your order and our online Consumer Services.Please know that a manager will be in touch with you as soon as possible to discuss this further. We look forward to speaking with you and wish you a lovely rest of your day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Amy and all the team in customer service, were incredibly helpful in supporting my request for replacement samples, that unfortunately were smashed in transit.It was really important to me to request replacements as I use these in my role working with older adults, who always ask "what scent I am using" (The memories that Penhaligon's scents bring alive are truly magnificent, tales of adventure, courage and unfinished stories have our team captivated) residents will soon be offered sensory sessions using our precious samples Thank you so much for your understanding and generosity ????????????
Good morning Karen, Thank you for taking your time to write us this review. We are very sorry to hear that you received your samples smashed in your parcel! We are however thrilled to hear that you had such a positive customer experience with Amy and our team. Thank you also for sharing your story with us and for all that you do for elderly people. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a wonderful Christmas! Warm Regards, Penhaligon's Consumer Services
I had used express checkout to checkout and didn’t realise it wouldn’t send an order confirmation email however Justine C was extremely helpful via their live chat and confirmed the order had gone through whilst also giving me the tracking details so I could keep an eye on it until the order arrived. Superb customer service!!!
Good afternoon Felicity, Thank you for taking your time to write us this review. We are very happy to hear that Justine was helpful giving you the tracking link and providing you the information about your order and offered you a superb service. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I have been a consumer of Penhaligons for many years and cannot rave about it enough. Customer Support is always friendly and efficient. I would like to thank Sara A specifically for being very prompt with my issue and resolving it quickly I leave being a happy customer off to make another order..........
Good evening Alia, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Sophia was very helpful and efficient
Good afternoon Christian,Thank you for taking your time to write us this review.We are delighted to hear that you had a wonderful customer experience with Sophia from our consumer services. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon!Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Sophia was quick to respond and very helpful
Good afternoon, Mrs C, Thank you for taking your time to write us this review. We are delighted to hear that Sophia was kind, helpful and managed resolve your enquiry quickly. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's we wish you a lovely day. Warm Regards,Penhaligon's Consumer Services.
The penhaligons whatsapp customer service was so swift. Can’t remember the last time I received such quick response. Emilie who helped and supported with my inquiry was very helpful and reassuring. A big thank you!
Good morning Oyinkansola,Thank you for taking your time to write us this review. We are delighted to hear that our WhatsApp service was easy to use and that Emilie was helpful, reassuring and managed to answer your questions to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely weekend ahead. Warm Regards, Penhaligon's Consumer Services
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