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Review Time
Sara A has been the absolute BEST! I had an issue with my order and I have seen the best customer service of my life with Sara. She was able to turn my negative experience around for the better and I will now be a loyal customer of Penhaligon for life. Superb customer service! This is an example of how customer service DOES matter in a business and keeping customers! Thank you again Sara!
Good evening Jamila, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
An item was missing from my parcel so I got in touch with customer service. Amy went above & beyond to sort it as quickly as possible. Excellent customer service. Extremely helpful and efficient. Thank you I’m very happy
Good afternoon Sarah, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Amy. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I needed to contact Penhaligon when I received an email from UPS asking me to verify my address. Luckily I spotted this was spam but had to check with Penhligon that my order was on it way. It arrived a couple of days later, beautifully wraped. thank you
Good afternoon Susan, Thank you for taking the time to write us this review. We are delighted to hear that you had such a great customer experience with our Consumer Services. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
The perfumes are amazing, they last all day, frequent complements and a super happy me. I ordered some more of my favourite perfume for the free gift not to be added online, even though the code was added.Spoke to customer support and they were amazing, communications were regular, polite and informative and helpful. Can't recommend enough both the perfume and the service I have received.
Good morning Carolyne, Thank you for taking your time to write us this review. We are over the moon to hear that you are a fan of our products! We are also happy to note that you had a great experience with our team and that your missing gifts were sent to you. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Shout out to leah b, very helpful customer service. Excited for my fragrance to come!
Good evening Carol, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Leah. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I ordered online spent ?170 for Christmas presents which entitled me to 2 free gifts. When the order was delivered the free gifts were missing. Contacted them via the online chat, very unhelpful agent basically told me there was nothing he could do. Then contacted them by email but was told that I had omitted to add the promotion code to my original order so I could return my order and reorder. However when I tried to do this the code didn’t work. Contacted them again only to be told that code was no longer valid. Asked if they could just send the free gift that were missing but totally ignored. First and last time I shop with Penhaligons.Response to my review from Penhaligons “we have reached out to you privately.”Well yhey haven’t yet.
Good evening Mr Taylor, Thank you for your reply. We did reach out to you via trust pilot yesterday to get further information. We can see that the information has now been forwarded to us. A member of our team will be in touch with you directly within the next 24 hours. Wishing you a lovely rest of your evening on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Sara Z. provides wonderful customer service. I have multiple questions regarding my orders, and Sara always responded efficiently in a detailed and professional manner.
Good afternoon Ling, Thank you for taking your time to write us this review. We are over the moon to hear of your recent experience with Sara Z, that she was professional and answered all your questions to your satisfaction. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I placed a Black Friday order with Penhaligon's valued at ?135 on Friday 29th November, receiving email confirmation of my order later that day. I have now (on 4th December) received an email from them to say that my order has been cancelled due to items being out of stock and I should receive a refund within 7 days. No compensation of any kind has been offered
Good afternoon Glenn, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We will be reaching out to you privately in order to gather more information so that we can assist you further. We look forward to hearing from you and wish you a lovely rest of your day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
Aaaamazing service! Love this store. Went here twice and bought a perfume each time. Had a lovely experience. Plus, the online experience with Shannon was amazing! I wanted to check that Babylon was back in stock but couldn’t called the store because I’m out of country and she called, asked and emailed me within 5 mins of my request. Can’t speak higher honestly. Plus now I have a plethora of teeny tiny perfumes to try on top of my purchases and so far they are all absolutely gorgeous. Thanks for the lovely experience!
Good afternoon Jamie, Thank you for taking your time to write us this review. We are over the moon to hear that you are a fan of our fragrances! We are so happy that you are delighted with both our store and online services and how Shannon has been amazing in resolving your query with care. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely afternoon. Warm Regards, Penhaligon's Consumer Services
Had an issue with a refund. Still ongoing and no response or updates. Something very simple that should have been sorted in a blink . The customer service team online very helpful and did chase it up multiple times on my behalf but the actual store is utterly incompetent and useless . Very frustrating. My trust in the brand totally destroyed. A real shame that a few individuals can have so little regard for their customers and spoiling the experience and the hard work that other Penhaligon’s employees put in. **** Btw, I already have an ongoing dialog with the Customer Service team but it’s the actual shop that keeps on ignoring the issue it seems. It’s been over 6weeks . A disgrace. Insulting lack of respect for their clients. That’s the case number- Re: Penhaligon's - #617720Please use the email address from that email chain to contact me and hopefully help to resolve that issue at last.
Good morning, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We have reached out to you privately in order to gather more information so that we can assist you further. We look forward to hearing from you and wish you a lovely day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
