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I placed a Black Friday order with Penhaligon's valued at ?135 on Friday 29th November, receiving email confirmation of my order later that day. I have now (on 4th December) received an email from them to say that my order has been cancelled due to items being out of stock and I should receive a refund within 7 days. No compensation of any kind has been offered
Good afternoon Glenn, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We will be reaching out to you privately in order to gather more information so that we can assist you further. We look forward to hearing from you and wish you a lovely rest of your day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
