Review of Penhaligons
Had an issue with a refund. Still ongoing and no response or updates. Something very simple that should have been sorted in a blink . The customer service team online very helpful and did chase it up multiple times on my behalf but the actual store is utterly incompetent and useless . Very frustrating. My trust in the brand totally destroyed. A real shame that a few individuals can have so little regard for their customers and spoiling the experience and the hard work that other Penhaligon’s employees put in. **** Btw, I already have an ongoing dialog with the Customer Service team but it’s the actual shop that keeps on ignoring the issue it seems. It’s been over 6weeks . A disgrace. Insulting lack of respect for their clients. That’s the case number- Re: Penhaligon's - #617720Please use the email address from that email chain to contact me and hopefully help to resolve that issue at last.
Good morning, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We have reached out to you privately in order to gather more information so that we can assist you further. We look forward to hearing from you and wish you a lovely day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services