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I ordered online spent ?170 for Christmas presents which entitled me to 2 free gifts. When the order was delivered the free gifts were missing. Contacted them via the online chat, very unhelpful agent basically told me there was nothing he could do. Then contacted them by email but was told that I had omitted to add the promotion code to my original order so I could return my order and reorder. However when I tried to do this the code didn’t work. Contacted them again only to be told that code was no longer valid. Asked if they could just send the free gift that were missing but totally ignored. First and last time I shop with Penhaligons.Response to my review from Penhaligons “we have reached out to you privately.”Well yhey haven’t yet.
Good evening Mr Taylor, Thank you for your reply. We did reach out to you via trust pilot yesterday to get further information. We can see that the information has now been forwarded to us. A member of our team will be in touch with you directly within the next 24 hours. Wishing you a lovely rest of your evening on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
