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Review Time
Gift card issue which was resolved very quickly by Sara A.
Good morning Mohammed, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to get in touch with us regarding your purchase. However, we are thrilled to hear that you had a positive customer experience with Sara A. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Absolutely love Penhaligon's. In a world where the worse you smell, the better (it seems), Penhaligon's is a literal breath of fresh air. I only own scents from two fragrance houses, Herm'?s and Penhaligon's. I have a few from both houses. I reach for Penhaligon's 90% of the time. They're that good. Today I had a question and chatted with Sara A. She was wonderful, personable, and helpful. Thank you Sara.
Good evening Lady B, Thank you for taking your time to write us this review. We are over the moon to hear that you are a fan of our fragrances! We are also happy to note that Sara A was wonderful, personable and answered all your questions. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
I had a really positive experience with customer services today. I got a reply back in minutes!! I emailed with Dean who was absolutely lovely, he answered all my questions and had such a kind warm manner, which is something that’s not easy to do over email. Thank you for such a positive experience Dean, you’re a star!
Good evening Laura, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Dean. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
My experience when contacting Penhaligon was very fast and efficient. Sara Z was very helpful and replied to all of my concerns regarding my order. I would like to say thankyou for all of your help
Good evening Francesca, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara Z. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Sara Z was very helpful - thanks!
Good afternoon Alexander! Thank you for taking the time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara Z and how helpful she was to you. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I treated my daughter to the wedding experience to find the perfect perfume for the special day. We had an amazing time and would thoroughly recommend it. The engraving of the bottle made it extra special. The staff were extremely knowledgeable at Liverpool and made the experience so special. Well worth a visit as the perfumes are fabulous.
Good Evening, Thank you for taking the time to write us this review! We are absolutely thrilled to hear that the staff at Liverpool provided an exceptional service for such a special occasion. It is amazing to know that you love the engraving as well as our fragrances. We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
Fast and helpful service. Thank you.
Good afternoon Helen, Thank you for taking the time to write us this review. We are so thrilled to hear that you had such a positive customer experience when contacting our Consumer Services. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon. Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Tabitha was great with my query and all was sorted smoothly ??
Good afternoon, Clare, Thank you for taking your time to write us this review. We are thrilled to hear that you had a positive customer experience with Tabetha. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Sara A was incredibly helpful with my damaged product. She kept me informed at every step of the replacement process, making the experience smooth and stress-free. I’m very happy with the service!
Good evening Shobana, Thank you for taking your time to write us this review. We are very sorry that you had cause to contact us regarding your recent purchase. However, we are delighted to hear that you had such a positive customer experience with Sara A. who did not fail to resolve your query to your satisfaction. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Sara A is such a fantastic representative; is willing to go the extra mile just to make sure the customers expectations reach maximum support.
Good afternoon Ricardo, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
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