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I had used express checkout to checkout and didn’t realise it wouldn’t send an order confirmation email however Justine C was extremely helpful via their live chat and confirmed the order had gone through whilst also giving me the tracking details so I could keep an eye on it until the order arrived. Superb customer service!!!
Good afternoon Felicity, Thank you for taking your time to write us this review. We are very happy to hear that Justine was helpful giving you the tracking link and providing you the information about your order and offered you a superb service. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
