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Really disapointed with the service. I ordered from the webiste, the outcome message was "Checkout Failed" after making payment. Did the order again and it was successful, only to find the first order did ACTUALLY go through and I was charged double (over ?400). Within minutes I contacted customer services to get a refund and they have not obliged. Thye are now saying their order systems wont allow a refund and I have to wait untill next week some time. Really bad experience and a website you cannot trust in terms of transactions. I'll update this when I get my refund.Update: still not received my refund. To add to the misery, they've cancelled both orders so my gift won't even be here for xmas. What a terrible experience. Avoid online purchases. Update: It's now 2nd Jan and I've still not received the refund or any products. Please think carefully before making any payment on their website.
Good evening Brian, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. We have reached out to you privately in order to gather more information so that we can assist you further. We look forward to hearing from you and wish you a lovely rest of your evening on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
