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Review Time
Justine C went above & beyond to sort my missing delivery she sorted a replacement & refunded the postage straight away..great service ??
Good afternoon Louise, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Justine was helpful, professional and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
I need to buy a special gift & due to an accident l am unable to go.to a store to choose a fragrance ,Sarah AL has advised me how they can help.prompt and helpful advice
Good morning Pearl,Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara AL and she gave you helpful advice towards your choosing your gift. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
We visited as walk-in customers and received outstanding service, thanks to Lorraine. She took the time to guide us through the full experience, helping us tailor our purchase to our preferences. Lorraine was incredibly knowledgeable, kind, and patient as we explored the beautiful selection of fragrances Penhaligon's has to offer. She truly elevated our experience — we’ll definitely be back!
Good afternoon Christy,Thank you for taking your time to write us this review. We are over the moon to hear of your recent experience at our Glasgow store. Our main objective is to provide a store experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we would like to thank you for taking the time to tell us about your satisfaction with Lorraine. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
I made a Black Weekend purchase to take advantage of the free gift offerings. However, when I received my order confirmation, the gifts were missing from the order. I immediately contacted customer support, and Thomas D kindly assisted in resolving the issue. The promised gifts are now on their way. Mistakes can happen—what truly matters is how they are handled, and in this case, the support was excellent.
Good morning Maria! Thank you for taking your time to write us this review. We are sorry to hear that your gifts were missing from your recent order. However, we are delighted to hear that Thomas D kindly assisted in resolving the issue. We will be sure to pass this great feedback onto him! We look forward to welcoming you back to shop with us again soon, we hope you enjoy the gifts! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Recently placed an order with Penhaligons and had an issue with the order not going through. Started an online chat with 'Sophia Z' who managed to get the issue sorted in no time! Even gave me a discount code for the inconvenience! The following day, I saw a few other fragrances I wanted to try and wondered if it was too late to add them to my order, ended up speaking to 'Sophia Z' again.. and same fantastic service! Managed to help straight away. Highly recommend.
Good afternoon Luke, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Sophia was helpful, and managed to turn things around to your satisfaction on both occasions. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Tabetha B was very helpful and a pleasure to speak with.
Good afternoon Michelle, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Tabetha. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
My partner and I had the most fantastic shopping experience at the Covent Garden Piazza.Simone was knowledgeable, made us feel completely welcome and unpressured and really took her time to make sure we got scents that compliment us.I will go back here each and every time!
Good afternoonThank you for taking your time to write us this review. We are over the moon to hear of your recent experience at our Covent Garden Plaza store. Our main objective is to provide a store experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we would like to thank you for taking the time to tell us about your satisfaction with Simone. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
Hello,I’m writing to inform you about an amazing experience, we had with one of your employees Daniel. He is based in the Chester store.We attended the store just to browse as we have our wedding coming up and we wanted a fragrance each for our big day!. From the get go Daniel was fantastic!!. He offered to help us down the steps with our prams. He ensured we were well looked after and his knowledge of the fragrances was just mind blowing!. We spent a good time in the store and were blown away by Daniel’s customer service. We went away to allow the air to hit our sink to see how the fragrances sat on our skin. However we couldn’t not purchase from Daniel that day as his manner and helpfulness is what prompted us to purchase a bottle of Mr Sam (for myself) & The favourite (for my wife to be).We just wanted to ensure that you knew how important Daniel is to your team and he is the whole reason from now we will be going to Chester store to purchase further fragrances. Not going to selfridges in Manchester.We hope to hear back from you,Many thanksKyle
Good evening Kyle,Thank you for taking your time to write us this review. We are delighted to hear of your recent experience at our store in Cheter. We are thrilled to hear that you left the store happy with your experience with us and especially with Daniel. We hope you enjoy Mr Sam & your wife to be enjoys the favourite. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
I had a wonderful experience with Penhaligon’s Customer Service. Tabetha B was incredibly helpful and kind. She provided clear updates on my order and made sure I had everything I needed. The communication was timely and professional, and I felt very well taken care of. I highly recommend Penhaligon’s!
Good evening Ming, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Tabetha. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
Sarah AL was extremely helpful with my order and went the extra mile to give me advice on my purchase. A very pleasant and professional service from customer service thanks again Sarah AL
Good morning, Joy!Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sara AL and she helped you with your purchase. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
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