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I made a Black Weekend purchase to take advantage of the free gift offerings. However, when I received my order confirmation, the gifts were missing from the order. I immediately contacted customer support, and Thomas D kindly assisted in resolving the issue. The promised gifts are now on their way. Mistakes can happen—what truly matters is how they are handled, and in this case, the support was excellent.
Good morning Maria! Thank you for taking your time to write us this review. We are sorry to hear that your gifts were missing from your recent order. However, we are delighted to hear that Thomas D kindly assisted in resolving the issue. We will be sure to pass this great feedback onto him! We look forward to welcoming you back to shop with us again soon, we hope you enjoy the gifts! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
