Review of Penhaligons
I’ve been a devoted customer of Penhaligon’s for many years, and my family’s love for the brand stretches back even further. It’s rare these days to find a heritage brand that not only maintains its charm and quality but continues to elevate the customer experience year after year.From the beautifully crafted fragrances to the elegant packaging and thoughtful in-store service, Penhaligon’s consistently delivers. Every visit feels like a step into a world of luxury and tradition—with a touch of modern flair. The staff are always welcoming, knowledgeable, and never pushy, which makes for a genuinely enjoyable experience.Most recently, I had the pleasure of being assisted by Shaheda at the Canary Wharf boutique. She made choosing a scent—usually a long process for me—quick, effortless, and genuinely delightful. Her understanding of the collection and intuitive approach helped me find the perfect gift in no time. It was one of the best customer service experiences I’ve had in years.Penhaligon’s isn’t just a fragrance house—it’s an experience, one that has earned my continued loyalty. I wouldn’t hesitate to recommend it to anyone looking for something truly special.
Good evening Taylor, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Shaheda at our Canary Wharf store and that she managed to help you find the perfect gift. We truly appreciate your wonderful comments about your experiences with our brand, and we will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services