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I had issues with an order which required multiple and itricate emails communications to resolve with the tech team. My customer care journey started in January 2025 and Leah B was absolutely impeccable in communicating with me, keeping me updated without dropping it through lack of care and ultimately providing a solution because my order had a time limited window in which the tech team could not guarantee her a timelime. Leah B's customer care and attentiveness is the benchmark for all online retailers to aspire to and take note. Brilliant Brilliant Brilliant!
Good morning,Thank you for taking your time to write us this wonderful review. We are sorry to hear that you had cause to contact us over a recent order. However, we are delighted to hear that Leah was helpful in resolving your query and kept you updated. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely week ahead. Warm Regards, Penhaligon's Consumer Services
