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I ordered here for the first time and was truly impressed. The order was processed quickly and arrived within just a few days. Unfortunately, I had a small issue with one of the samples — it was empty. I contacted customer service about the problem, and shortly after, I received an email from Laila Y. She was very helpful and incredibly friendly and professional :) She made sure that a replacement sample was sent to me. Many thanks at this point for the quick assistance! I will definitely order from here again in the future!Update:Not even a week later and I’ve already received my replacement sample! Thanks again for the quick and straightforward support!
Good afternoon, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had with your recent order. However, we are thrilled to hear that you had such a positive customer experience with the lovely Laila. We hope you will find a new favourite in the samples you'll receive. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.Wishing you a lovely afternoon on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
