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Received a damaged item and I connected with Dean Q of Penhaligon who handled the situation promptly. He not only solved the problem, but was charming and made a negative experience a positive one.
Good evening Deanna, Thank you for taking the time to write us this review.We are sorry to hear that you had cause to contact us regarding your recent order, but we are thrilled that Dean has turned the experience into a positive one by resolving your query. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
