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Ive never had any issues when placing an online order or when Ive gone into my Edinburgh store. I recently tried to place an order which did not work despite clearing my cache and retrying on 2 separate devices. KANVAL, A.. Thank you for resolving and highlighting that postcodes without a space are no longer recognised. Swift resolution with excellent communications. Thanks again
Good evening Alison, Thank you for taking your time to write us this review. We are sorry to hear that you had some issues ordering from our website recently but we are thrilled to hear that you had such a positive customer experience with Kanval and they were able to resolve your issue. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
