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I had the pleasure of interacting with Isra at the Penthaligons store in Bicester, and I must say, the experience was outstanding. From the moment I reached out, Iqra was professional, courteous, and went above and beyond to address my concerns. She listened attentively, provided clear and thorough explanations, and made sure all my issues were resolved promptly. Her positive attitude and willingness to help truly made a difference. It's rare to come across someone who not only understands the importance of customer satisfaction but also delivers it with such grace and efficiency. I’m genuinely impressed and grateful for Iqra's exceptional service!I was there with my 2 children looking for belated gifts and Isra was so attentive to my needs.Thank you so much! It’s rare to come across such great customer especially when you’re a mum out with young children.
Good morning Nasrin,Thank you for taking your time to write us this review. We are delighted to hear of your recent experience at our Bicester store. We strive to provide an outstanding customer service in all aspects and we are happy to hear that Isra made it an incredible shopping experience with us. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day! Warm Regards, Penhaligon's Consumer Services
