Review Time
A really poor experience at Glyn Hopkins MG, Milton Keynes. Dreadful customer service. Not interested in resolving the issue, just wanted to argue. Their customer quality manager was extremely rude.They couldn't be bothered to respond to a formal written complaint.
A poor experience and I hope the service on my car has been done to standard. There was no car cleaning service available as offered, I tried twice to ring them to ask if I could still take a courtesy car because the DVLA had my licence for renewal. I got no call back as promised. I arrived at their given time to collect my car, which wasn't ready and the waiting area was covered in dirty coffee cups, I paid my bill and was told they would send me the paperwork the following day as the computer was down, This never happened. The courtesy car had hardly any petrol in it and was dirty.
Avoid at all costs,This company only wants your money and once they have it they are not bothered about anything else,The high percentage of 1stars are on here for a reason,Take your hard earned money elsewhere and don’t get caught,When things go wrong you won’t be able to contact them as they will ignore you,Read though these reviews and notice the only response to the 4 and 5 stars reviews,You have been warned
Horrible service from Lukshan Ravikumar!!I can’t believe what I have just experienced from one of the “Sales Person.. not test drive Person” at the Watford branch today. I’m so shocked at the way his manner was. I have decided to Purchase a vehicle from the dealership as I was informed that’s the best place to get it for - actually it’s only true if you want to purchase something from them not if you have any questions or want something beyond “sales” I enquired with them and was instantly introduced in this sales environment - “If I don’t test drive with the individual I won’t get the sale” I was passed on by someone who originally was actually quite nice and the only issue was he was off so I was passed by your “Sales Person not test drive Person” LUKSHAN RAVIKUMAR, he checked my details and said I tested a car and purchased it with another Nissan dealership - instantly he said sorry I can’t offer you a test drive, I was shocked and asked him simply why? Originally I purchased from Nissan being it the first time I was nervous but after the great service I thought let’s stay at my local branch and do the sale but clearly he was not happy first making excuses regarding the trim? When I changed my mind about the trim so I could just get a test drive to make a final decision he refused - clearly I was angry and asked him why and what does it make a difference if I do or don’t, I’m under no moral obligation to purchase a car if I’m unhappy? I thought by doing them a favour and not making them get a car from another branch by just testing something available but clearly no! Lukshan even said to me “im a sales person not a test drive person” wow! Surly there’s something called sales through service unless he hasn’t been trained as well? I was left fuming with another colleague trying his best to calm me down but the experience has left me with a bitter taste!If you don’t want your customers to test drive your vehicles then don’t offer, if you absolutely enforce they purchase once they drive then place it on a notice, otherwise train your incompetent staff to understand that it’s not always a hard ball sale and if a customer comes in 5-10 times to make a decision that’s up to him and he shouldn’t be penalised! I’m not buying a cold drink I’m looking up purchase a vehicle which is more than ?27,000 that’s not something you take lightly to then be met with a staff member who’s attitude is only about sales and what HE THINKS a customer should do is extremely disrespectful and disappointing!Such a shame that customers have to feel this kind of service from people who think it’s ok to treat customers like that, I can see why it’s much easier to purchase online!
I took my car in for a service (free with my package) and MOT. When I picked my car up my A/C was not working (I only had it re-gasses and serviced recently). I called the garage straight away and took it back in, for one of the service desk staff to tell me it was working ok (even thought it was not and he has no experience to give me advice on this, which the garage told me) but he told me 'it does look like the pipe might have a hole in and needs to be booked in'. I was going on holiday so booked it in asap. I then take it in for them to tell me the whole A/C unit needs replaced and it is not within the warranty agreement, even thought from checking it should have been. I also know from investigation my car model has had A/C recall and issues and Nissan has had to fix a lot of the issues. I was then told I would need to pay nearly ?800 to fix an issue I know was working when I took it into the garage and was not my fault. Quite convenient as I got a free service but now need to pay quite a sum to them for a part, full re-gas, service and VAT! I asked them for proof as the garage always does a video blog of services and what has been done in the garage - again convenient this was not done on this occasion. In the whole process I tried to call to speak (on the phone) to people at the garage multiple times (mainly to speak to their customer service manager / expert) but this to this day has still not happened, they only way they respond is by emails and fail to call back even when you specify you would like a call back, they fail to do this fundamental customer service request and basic curtesy. When I did get a reply from the branch customer service manager they tell me in very blunt terms pay or it will not be fixed, they didn't reply to my email as they were on annual leave (in the middle of email messages so why didn't they pass on my issue to someone else or inform me they were off on leave for the time frame and not just go silent on me and then expect me to know to email the customer care email, I do not have a crystal ball to look into), they then are not willing to listen to my complaint and in an email tell me even if I send in a complaint to the garage it will land on their desk and end up in the bin as they make the final decision, shocking customer service. When I had to go into the garage, I would have maybe expected, as the signs tell me, a customer service expert in a red tie or scarf will be around if you are unhappy with the service you get, well on the multiple times I have had to go back to the garage, this has never been witness or seen. No one has ever been around, even to greet me when I had to take my car back in the sorted out through gritted teeth. I even emailed the Director of Customer Service who again has not contacted me in over 5 weeks. If I was to write a full list of the failings I have received for the last few month this review would just go on and on. First time customer at this garage and it is most likely the last.
I wished I didn't have to give this company a star at all. They were awful. I'm not going to going into a full story as it will take people ages to read but to cut a long story short I have never had such appalling customer service.I ordered a new MG ZS from Chelmsford waited the time I was advised was called to say the car was in, booked the day off work to pick it up to be called on the day to say it wasn't ready should be ready for the afternoon. I was annoyed because it was a waste of annual leave but could of got over that but I was lied to all day about what time it would be ready when I eventually went to the garage I was told there was a fault with a switch and it wouldn't be able to be picked up until the next day. When I went the next day to collect the car they had ordered me the wrong car it should have been the 1.0 manual and they had ordered me the 1.5 manual. I was asked if I would accept that which I refused. I was told I would get a courtesy car until they could get me a new car and for a week I was either lied to or ignored. I eventually had enough when I received a call to say they had a courtesy car and a new car would arrive in 3 weeks. If I called when I finished work the salesman would collect me and I could then take the car. That was a lie too so i spoke to a manager and told him I wanted my money back by close of business the next day he told me he couldn't guarantee that as it wasn't him that pushed the button. When I advised him how inconvenient it had all been he said if I was that desperate for a car I should have took the one I was offered. I have written an email to the complaints department who have said that the two managers there were dealing with it. This was sent on the 9th October but I still have had no response from either of these managers. I would not go back to this company for anything.I have since sourced a new car from Roy Tolley in Colchester who couldn't have been more helpful.
Glyn Hopkins St Albans customer care has gone down the pan.I used to be happy to pay main dealership prices for their customer care but this doesn't seem to exist any more. ?252 to plug in the diagnostic kit for a stop start auto fault and engine management light. Doesn't include fixing it.No waiting appointment, no pick up and delivery, no courtesy car. Wasn't even advised of the cost until the day before. Cancelled it!The members of staff I spoke to were completely uninterested in my personal circumstances (I have no support circle and have a non visible disability) or my loyalty to them for some 30 years.I'm not angry, just very, very disappointed. Ps : Have just booked my car in for a diagnostic with a garage local to me for ?78 Inc VAT.Update : Turns out the oil had been overfilled (by the main dealership) affecting the cam sensor and hence the ignition timing and system error alerts.All sorted now. Bye,bye Glyn Hopkin 👋Ps phoned Emac to cancel my service plan a week ago. They have emailed and chased GH St Albans to ask if they would waiver their "management fee". (Should that be mis management?) Just had a call from a very sympathetic member of the Emac team to advise they have had no response. No surprise there then! It may go to my solicitors at this rate!EMaC have sorted it. Please see my review at EMaC Ltd on Trustpilot.
this morning for the umpteenth time I showed up for the appointment for my Nissan service, I had communicated that I was a motability customer and that I had had the service done the previous month but I was told that I had to have the service done. this morning they tell me there was an error and. nor the service should not have been done! but can't you give some training to the staff?!
awful. booked my electric car in for routine service MOT (Romford branch) they called me to say i needed a new tyre otherwise would fail MOT. As I need my car for work, I had to take a day off (unpaid), then I had to pay for an Uber to the garage, pick my car up, drive to a different garage to get a new tyre, drive back then wait an hour to get my pass certificate. I had an unwell child at home I had to drag out into the cold. How does a Nissan authorised main dealer and garage not have tyres in for cars they are routinely servicing!!!! why couldnt a Nissan employee have gone to a sister branch to get a tyre. why did I have to do this myself?? I paid ?379 for a service of an electric vehicle (which does not have an engine), so what exactly are they servicing?? I expect the brakes and the battery ..so why so expensive?? then to have to go to source my own tyre to pass an MOT!!! absolute sham company. my car came back without being cleaned nor the battery charged which is what I would expect for paying this kind of money for a service from a main dealer. Avoid Nissan Glyn Hopkin - awful customer service and you do not get anything for the money you are paying.
Unbelievable ! The only words to describe the poor service I have had from Nissan & Glyn Hopkin Bishops Stortford. This is a company and dealership which all potential purchasers should be aware of. Purchased a brand NEW Nissan Qashqai ePower in Nov 22 and for the first few months the car has been perfect with no issues and would say that of the 5 Qashqai's from Glyn Hopkin I have purchased probably the best. Then the problems started, the car goes into "temporary power activated" and goes into limp mode, which was so dangerous especially as it was dark and we were on a country road. The car has been in the garage 6 times, the generator has been replaced under warranty costing ?13,000. They told me that the problem had been resolved. Then a few weeks later the same fault, the main battery which drives the motor replaced ?15,000. They said that this would resolve it. Nope same issue last night. That's ?28,000 spent on a brand new car, what an absolute joke. 2 main issues with the garage, you call the service department and they don't answer and then they promise to call you back and they don't although I did get a call at 7pm ! Absolutely shocking service, I will get rid of this car and take my loyalty elsewhere. You are appalling Glyn Hopkin and Nissan, shame on you for taking ?38,000 for a new car and treat a loyal customer like this.Update 19.12.23 .so they’ve now had the car for 2 weeks and the Master Technician has found the problem he thinks as they have been driving it about but are refusing to wash the car even though they have driven it around for all that time. Just another reason not to buy a Nissan from Glyn Hopkin.
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